Directly supervised managers, office supervisors, indirect reports of office support staff and field employees. Provided group and individual training, monitored daily assignments, provided recommendations and guidance to subordinate staff. Evaluated staff performance, discipline and/or terminated employees, approved payroll and leave requests. Ensured specific levels of quality and progress of field operations were being met through analysis of various computer-generated reports and observation. Implemented necessary corrective action regarding progress reports. Recommended non-routine strategies in order to promote efficiency. Reviewed and analyzed cost, quality, and progress reports to ensure operations were conducted within prescribed time allocation, quality and cost-efficient standards.

Orchestrated full organizational control of all company meetings and events. Coordinated and reviewed venue contracts, catering, audio/visual support, and transportation arrangements. Secured and managed budgetary compliance, processed honoraria payments, hotel transactions for speakers and resolved credit card disputes. Liaised with staff, vendors, contractors, and key company stakeholders to ensure efficient execution of target company objectives.

Established and demonstrated exceptional customer service standards in all daily administrative tasks, including fielding client inquiries via telephone, email, fax and processing return material authorization requests. Communicated product information regarding order status, part numbers, pricing, availability, service, and billing information to end user customers, dealers, and core team members.

Maintained comprehensive oversight of production documentation and development. Reviewed and processed purchase orders, production reports, and validation of department protocols. Performed inventory reception, assessment, communicated shortages and excess with project managers to optimize cost control. Demonstrated thorough understanding of performance expectations and company policy by creating job aids to facilitate training processes.

Facilitated, supported management in all onboarding and daily training operations. Liaised with department heads and source areas to ensure accuracy, efficiency in training systems and materials. Implemented expertise in pharma industry SOPs/Distribution and good manufacturing practices to ensure constant quality assurance and interdepartmental collaboration. Managed employee paperwork, training documentation, and any additional materials with competent accuracy.