Vershara Brown Email & Phone Number

Boston, Ma, Us

• Managed and processed a high-volume caseload. • Reviewed adverse criminal and child welfare history in order to determine applicant suitability for employment within EEC licensed, approved or funded programs. • Responsible for making recommendations of an approval or denial based upon the applicant's' BRC findings through a written rationale that is submitted to EEC's attorneys for final review and decision. • Worked closely with the applicants and criminal justice agencies in order to obtain required documentation from police departments, courts and DCF. • Disseminated information to the regional offices in order to notify staff of the completion of the BRC process within our regulations and policies.

Quincy, Massachusetts, United States

Department of Early Education and Care (EEC)•Responsible for the implementation of the Family Child Care Licensing program which includes enforcement and monitoring of the regulations governing the licensure/approval of family child care homes to determine compliance.• Investigates complaints of alleged non-compliances made against licensed and unlicensed family child care homes. • Provides consultation and technical assistance to both potential and current family child care educators. • Participates in the development and implementation of legal actions, pre-hearing conferences, hearings and court proceedings in order to enforce corrective or legal actions.

Boston, Massachusetts, United States

● 2018 MasSP Aspiring Supervisor Participant (skills learned: time management, meeting facilitation, policy review/formation, meeting planning logistics, presentation and supervisory)● Supervised eleven staff members (including 5 contact center representatives), maintained up-to-date knowledge on the implementation of new EEC BRC Regulations, and provided guidance to the unit on applying policies and procedures. ● Provided input on the EPRS for the staff I supervised and conducted weekly one-on-one meetings. ● Created and analyzed ServiceNow Ticket reports which provided vital information for management. ● Processed staff requests for time-off and approved their weekly timesheets. ● Held Approved several BRC Unit staff meetings on behalf of the Manager and facilitated bi-weekly policy meetings to draft and review necessary policies and procedures.

Boston, Massachusetts, United States

• Provided Background Record Checks on family childcare providers and individuals working in our EEC licensed programs in order to ensure the safety of our state's children. • Reviewed Massachusetts State Police IDENT RAPSHEET’s and enter the fingerprint suitability determination. • Provided technical support to EEC staff and applicants in regards to our regulations, polices and procedures. • Administrative duties to support the BRC unit including processing mail, data-entry, filing records, composing and sending correspondences and following security guidelines to ensure confidentiality at all times.

Department Of Children And Families

• Conducted (BRC) Background Record Checks for agency screeners, field investigators and foster/pre-adoptive social workers through CJIS and FamilyNet.• Reviewed (BOP) Federal Bureau of Prisons criminal offense history and categorize charges based on severity and disposition.• Used investigative and analytical skills to provide the most accurate information surrounding both CORI history and DCF involvement for each individual on the BRC request. • Entered results into DCF FamilyNet database, summarize findings and report back to DCF staff. • Analyzed results for requested sealed criminal records provided by Criminal History Systems Board and update information in the database.

Chelsea, Massachusetts, United States

• Determined initial and ongoing eligibility for The Supplemental Nutrition Assistance Program (SNAP), processed and delivered benefits within deadline standards. • Performed tasks related to case maintenance and case management, including referrals to other state agencies to provide further services to clients. • Evaluated client cases to ensure adherence to program guidelines and rules, created fraud referrals to The Bureau of Special Investigations for those found in non-compliance. • Represented on behalf of the DTA during appeal hearings. • Monitored cases for accuracy and verified all reported changes to case. • Conducted intake Interviews by phone and face-to-face. • Calculated accurate benefit allotments based on eligibility requirements.• Responsible for a caseload of over 850 clients that was consistently growing, and successfully managed it without any backlog.

• Responsible for efficiently processing customer transactions. • Refer customers to various services and products in order to better serve their individual needs.• Audit cash drawers daily and adhere to cash drawer limits. • Verify customer identity in order to prevent loss. • Exercise use of discretion while discussing customer account information. • File Currency Transactions Reports (CTR) for large currency transactions through the Bank Secrecy Act.

•Provide on-going customer service to DCF staff located throughout the state. •Process, search and report results back to requesting social workers.•Background Record Checks (BRC) on individuals being investigated in association with reports of child abuse and neglect.

• Supervised 120 adult male residents under the Federal Bureau of Prison’s custody. • Enforced Federal Bureau of Prison’s protocols and procedures at all times and writing incident reports for any violations to the program rules.• Placed and received telephone calls to/from residents, logged all telephone contact with residents in the Secure Manage program. • Performed bag, wand, and room searches; supervised urinalysis and provide Alco-sensor (breathalyzer) tests. • Administered headcounts, bed checks, and building walkthroughs.

• Printed and prepared student transcripts. • Verified degrees over the phone with various companies.• Provided great customer service and assisted students with their concerns regarding their academic records

• Assisted customers in completing transactions through electronic POS system. • Acted as personal shopping assistant to provide information and customer satisfaction. • Remain calm and patient while addressing concerns.

• Assisted at Front counter with pre-trial intake forms, default removals and PO check in reporting forms. • Completed pre-trial forms for defendants in custody and assisted the 1st session clerical supports.• Assisted assigned PO’s with maintaining their case folders and completed detailed chronological entries.

Bachelor Of Science (Bs), Criminal Justice, 3.29

Activities and Societies: Sigma Gamma Rho Sorority, National Pan Hellenic CouncilPresident and treasurer for Sigma Gamma Rho Sorority.

High School Dipolma

Activities and Societies: Graduated with honors