Veronica Burggren Email & Phone Number

Lacey, Washington, United States

Lacey, Washington, United States

Portland, Oregon, United States

Support the Sales & Catering teams in achieving the hotel’s revenue goals, growing existing and acquiring new client relationships, and ensuring they have the tools, support, and resources needed to set them apart from the competition. Maximize productivity by proactively providing feedback on operational concerns and issues. Corporate Administrator of new Delphi.fdc responsible for maintaining all of the corporate and property-specific values, such as function rooms, menus and items, taxes, and merge templates.Prepared customer proposals, sales contracts, addendums and file development / turn-overs utilizing templates ultimately resulting in significant time savings.Work with employees and management to promote, drive, and maintain continuous improvement in processes and productivity. Liaise with other departments to coordinate and resolve any customer issues.Mentored the Sales Administrative Assistant to develop skills, reach new levels of knowledge, sophistication and career development, and take on more tasks for greater challenges and increasing levels of responsibility.Assisted the Sales Managers, Marketing Manager and the DOS in planning of property specific sales blitzes and client events.Take inquiries and walk-ins to the hotel for group and/or meeting room business in the absence of the Sales Managers and the Director of Sales.Execute and administer various accounting activities, including preparation and submission of expense reports, check requests, expense reports, invoices, and other correspondence for sales team and senior leadership. Follow attainable timelines and keep sales team on task to complete milestones according to schedule.Created a forecasting template in Excel utilizing pivot tables, power pivot and data slicers to streamline the current forecasting process.

Lacey, Washington, United States

Wrote an administrative process manual with daily tasks, detailed instructions and work flow charts. Demonstrated flexibility in enthusiastically taking on special projects in addition to primary office responsibilities.Statement of Work (SOW) and contract management, including minor editing finalizing, and version control. Triage of Statements of Work, Contracts, and agreements.Coordinated detailed travel plans for internal and external staff.Data input of invoices from ConnectWise into Microsoft Navision.New hire orientation, gather and submit required paperwork to off-site Human Resources personnel. PTO management and scheduling.

Portland, Oregon, United States

Provided fundamental support to executive management and department directors of a busy 320-room convention hotel. Streamlined administrative functions by analyzing operating practices, creating systems & procedures and implementing changes.Decreased office supply costs by 9% by initiating a comparison of current expenditures, making recommendations, and standardizing ordering procedures.Analyzed company data entry systems and prepared recommendations for system-wide efficiency improvement. Developed an efficiency-enhancing workflow/process to capture revenues which were not being billed.Maintained office supply and VIP amenity inventory by determining inventory levels, anticipating needs, placing and expediting orders and verifying/reconciling receipt.Code, log and distribute check requests. Upkeep of budget and checkbooks by entering items purchased and keeping track of spending versus budget. Safety Team Committee Chairperson 2017

Modesto, Ca

Provided direct administrative support to multiple partners, managed their heavy day-to-day calendars, and used discernment in client interaction.

Modest, Ca

Key Assignment: Atherton & Associates, LLPAugust 4. 2014 - September 19, 2014Temp work; hired on permanent

Modesto, Ca

Key assignment: Foster Farms Dairy/Crystal Creamery performing heavy data entry and helping to ensure driver's are routed correctly. Auditing driver paperwork to ensure it is being done by company standards.

Portland, Oregon, United States

Streamlined administrative functions by analyzing operating practices, creating systems and procedures and implementing changes. Assumed responsibilities of other staff saving over $45,000 in annual salaries.Coordinate meetings and domestic travel for Sales team and executive management.Collaborate with various departments on projects as well as computer and telephone troubleshooting.Code, log and distribute purchase orders, check requests and expense reports. Upkeep of budget and checkbooks by entering items purchased and keeping track of spending vs budget.Creation and execution of monthly mailers, flyers, postcards, newspaper and magazine ads, posters, e-newsletters and other marketing collateral & VIP guest amenities in accordance with corporate brand standards improving brand recognition.Partnered with IT and assisted in the troubleshooting of basic office technology software and hardware issues.Demonstrated flexibility and superb work ethic in enthusiastically taking on special projects in addition to primary office administration responsibilities.Served as a member of the Green Team Committee as an integral part in gaining the GS33 Hotel Certification.

Damascus, Oregon

Provide fundamental support to executive management and sales team. Involved from start-up of business in every aspect from licensing to marketing to on-site customer installations of new & existing telephone systems and equipment. Processed service orders by interfacing with customers to identify needs, field questions, respond to concerns, and schedule/dispatch technicians. Responsible to then close them out and prepare them to be invoiced. Responsible for delivering the requested outcome of a project within a time and costs budget while meeting the detailed requirements of the customer. Provided product information and documentation to customers to assist in obtaining new sales. Interact with vendors to address pricing, contract terms, and other issues. Objectively monitored the progress of projects involving measuring work completed against the schedule, money spent against budget and the interim deliverables completed against quality control criteria. Issued escalation and resolution as well as identified and helped to resolve conflict.

Wilsonville, Oregon

Responsible for providing comprehensive support to executive management and Account Executives in proposals. Acts as an integral part to help achieve sales and profitability objectives. Received awards for “2002 Customer Service Excellence”, “2003 Managers Choice for Employee of the Year” and “Employee of the Quarter” in 2003. Prepared RFP’s, customer proposals, and contracts. Created and maintained various spreadsheets and graphs to show profitability and Account Executive’s year-to-date accumulated revenue versus quota. Designed flyers and marketing collateral and coordinated mailing to create additional revenue opportunities. Coordinated and scheduled training, trade shows, company events and on and off site meetings by arranging for facilities and/or catering, creating invitations and promotional materials, coordinating speakers and controlling event budgets. Assisted the Training Manager in developing a training program resulting in a more efficient, productive staff. Held training sessions on how to use Microsoft Excel to employees. Created and executed numerous projects and forms using Microsoft Excel, Word, Access, Publisher and PowerPoint. Coordinated complex and detailed travel plans & itineraries and compiled documents for travel-related meetings. Set up corporate travel accounts with various hotels and automobile rental facilities for 60+ employees. Consulted with other departments to resolve customer billing, repair and installation concerns in a quick and efficient manner resulting in building loyal, repeat business.

Portland, Oregon

Created and executed numerous projects and forms using Microsoft Excel, Word, Access, Publisher and PowerPoint. Assisted the Receptionist with difficult customer calls, helping or providing needed information and providing back-up on a multi-line telephone system. Coordinated complex and detailed travel plans & itineraries and compiled documents for travel-related meetings. Set up corporate travel accounts with various hotels and automobile rental facilities for 60+ employees. Consulted with other departments to resolve customer billing, repair and installation concerns in a quick and efficient manner resulting in building loyal, repeat business. Created reference manuals for various departments as well as wrote the “New Employee Reference Guide” which helped employees to better understand the company, its operations and who to contact with questions.

Certificate, Business Information Processing

Ged, General Education Development