Vanessa Callison-Burch Email & Phone Number

Seattle, Wa, Us

Whether you're caregiving for someone who is terminally ill or grieving a family member, a friend, a pet or pregnancy loss, Help Texts offers thoughtful guidance for your situation.

I returned to Facebook (via a contract with PRO Unlimited) to support the memorialization team with user research and product strategy to design the future of death and bereavement on social media.

I graduated from Upaya Zen Center's unique, innovative Buddhist chaplaincy program with a focus on end-of-life care. I'm especially interested in how chaplaincy can be expressed through technology.

As the product manager for memorialization, I was responsible for how Facebook cares for the accounts of people who have passed away. Working cross-functionally with engineers, designers, researchers, content strategists, product marketing managers, and the legal, privacy and policy teams, I created a landmark new feature that lets people choose a legacy contact—a family member or close friend to serve as a steward for their account when they pass away. I also helped launch the Safety Check tool for natural disasters and expanded Facebook's commitment to suicide prevention. My team developed AI to identify posts very likely to include thoughts of suicide in order to provide resources and support to people at risk.

What Matters Now provides free personal patient websites for people who are seriously ill and dying to help them connect authentically with loved ones and reflect on what matters most. It improves patients' experience of illness and the experiences of their families and friends; raises donations for palliative care and hospice programs; and increases understanding about serious illness. Responsibilities: Led a 501(c)(3) non-profit. Managed a dedicated team of volunteer software engineers. Built partnerships with local, national and international hospice and palliative care organizations. Served as faculty at conferences hosted by the National Hospice and Palliative Care Organization (NHPCO) and the California Hospice and Palliative Care Association (CHAPCA), speaking about social media for hospice and palliative care. Awarded Google Grants Pro, the top-tier of AdWords support for nonprofits. Awarded 1440 Challenge Grant from the 1440 Foundation, which supports technology that strengthens relationships in the areas of self-awareness, authenticity, trust and empathy.

Fort Lauderdale, Fl, Us

First tester for Citrix Receiver, a core piece of Citrix's technology that enables people to access their docs, apps, and virtual desktops from any device. Designed test strategy, helped build the test team, and architected and coded a test fixture for Receiver's APIs. Additionally led scalability testing for Desktop Director, the admin console for XenDesktop deployments.

New York, Ny, Us

Transitioned JPMorgan Chase's Investment Bank to the company-wide CRM system following a merger with Bank One. Led requirements sessions with business users and engineers. Authored technical specifications. Coordinated across development teams in New York, Houston, London, Glasgow, Mumbai and Singapore.

Ba, Human Biology

Buddhist Chaplaincy

Base Summer Program