• Provides technical and administrative support to leadership and personnel; and serves as Point of Contact within the Department• Maintain database for department ensuring accuracy and quality of information as per department standards.• Handles incoming and outgoing sensitive documents for safekeeping and complete administrative tasks such as e-filling. Handles all business communications in absolute confidentiality specially the nature of our business.• Assists the daily management activities of the Department including preparing agendas, drafting correspondence, typing, proofreading, organizing diary, raising workflow requests, and calendar meetings, etc.• Process Security pass, Visitor’s pass and Offshore pass for the Department’s personnel.• Provides point of reference on simple aspects of work for guidance on practices, precedents, and techniques.• Focal Point within the Department in processing access reviews• Establish and maintain documentation system to ensure proper storage and retrieval of required documents to support department efficiency.• Issues, checks, and verifies Purchase Requisitions and Service Entry Sheets through SAP for Project Management and Management approval.• Complete all mandatory Computer-Based and Instructor-Led Trainings and automatically assigned courses from Learning Management System.• Maintain and tracks leave and business absence calendar.• Coordinates meetings with the department, shareholders including but not limited to paperwork, agendas, and invitations.• Assist and meet company safety, health and environmental requirements.• Responsible for booking business trip air tickets for the management.• Coordinates with HR, IT Helpdesk, Training Department and Security Department whenever necessary.• Performs ad-hoc duties assigned by management i.e., CSO, Managers & Heads.

Administration:•Responsible for providing administrative support to Partners/Directors & department team members. •Responsible for drafting all formal correspondence (internal and external, business letters, memos, faxes) required by Consulting Leadership and perform various clerical functions.•Supervises all travel, hotel and ground transportations requests for project team members, resources & subcontractors. Assist other GCC offices on matters relating to mobilization & travels. •Responsible for interaction with third-party suppliers/vendors. •Responsible for organizing logistics for all team events, i.e. monthly consulting practice meeting, team dinners/events. This includes obtaining best quotations, making bookings and arranging payments.•Performs ad-hoc duties assigned by Consulting Partners/Directors.Operations:• Overall coordination of tenders/proposals from end-to-end.•Maintains the archiving system and confidentiality for all documents, reports, project files and ensure proper safe-keeping and storage. •Pro-active monitoring of all portals & advertised opportunities on newspapers.•Flexibility and accessibility after hours and provide additional support where necessary.Human Resources:•Assist in the mobilization of new joiners by providing their logistical requirements.•Creation/termination of email IDs, laptop issuance of new joiners, interns & sub-contractors.•Maintain a database of all the CVs of the team members for internal documentation. •Keeping updated tracker for annual ticket eligibility.Finance: •Prepares and issues invoices and credit notes to clients.•Responsible in the application of guarantees through HSBC.•Record client receivables and creates payment vouchers for received bank transfers/payments.•Maintain a tracking documentation of: -Issued invoices and credit notes -Petty Cash and Payment Voucher Log -Vendor payable log of all invoices received from Vendors, Subcontractors & Member firms.

Administration: •Responsible for providing administrative and full secretarial support to PDP’s and department team members. •Responsible for drafting all formal correspondence required by Consulting Leadership. •Perform various clerical functions to include but not limited to formatting, photocopying, scanning, faxing, binding, filing, receiving calls and visitors. •Responsible for all logistical requirements in relation to air tickets, hotels and ground transportations. Assist other GCC offices on matters relating to mobilization and travels. •Responsible for organizing logistics for all team events. This includes obtaining best quotations, making bookings and arranging payments.•Responsible in the processing of VBR with each third-party suppliers.•Performs ad-hoc duties assigned by Consulting PDPs and Team members.Operations: •Assists in tenders/proposals submissions. •Assists in formatting reports, deliverables and proposals before submitting to the client. •Personally delivers/picks up documents for submission to the client in cases our company representatives are not available. •Maintains the archiving system and confidentiality for all documents, reports, project files and ensure proper safe-keeping and storage. •Pro-active monitoring of all portals & advertised opportunities on newspapers. •Flexibility and accessibility after hours and provide additional support where necessary.Human Resources: •Process business visas of resources and helps in mobilization of new joiners by providing their logistical requirements. Assist local HR related to our department.•Creation/termination of email IDs of new joiners, interns & sub-contractors.•Co-ordination with local IT Manager with regards to issuance of laptops, door access and off-boarding of resigned employees.•Maintain a database of all the CVs of the team members for internal documentation. •Keeping updated tracker for annual ticket eligibility.

Administration:• Perform various clerical functions to include but not limited to preparing correspondence,invoices, letter of guarantees; preparing memos and business letters; formatting,photocopying, scanning, faxing, binding, filing, mail distribution and receiving visitors.• Acts as Coordinator for all logistical requirements in relation to air tickets, hotels and ground services.• Receives and handles calls proficiently and directs them to the person in-charge.• Acts as a support staff in getting the best quotation to any venues required in relation toconsulting functions.• Arrange airport transfers/transport services for staff and guests.• Liaison with document production centre for printing and binding of documents.• Flexibility and accessibility after hours is a requirement.Operations:• Assists in the preparation of Tender bids by evaluating the essential requirements.• Personally delivers/picks up documents for submission to the client.• Maintains the archiving system for all the documents, reports and project files.• Carry out translation requests from Consulting Staffs related to ongoing projects.• Maintain confidentiality in all aspects of client and staff information.

• Provide resolutions to problems that users may encounter.• Resolve issues through email & chat support.• Profound knowledge on social networking & social gaming.• Handle difficult customers effectively; ability to set expectations and deliver information in a positive way.• Continuously improves product know-how.

• Tought English as a second language to foreign students (Koreans) via online/offline, tutor individual students and improve students’ proficiency in speaking the language.• Encourage the students to communicate well and improve the four basic language skills: listening, speaking, reading and writing.• Planning, preparing and delivering lessons.• Preparing and setting tests, examination papers and exercises.• Communicates effectively, both orally and in writing with students, parents, and other professionals on a regular basis.

Recognition: Commendable Performance in Queue Management, Most Punctual Agent (2008) and Top Agent Awardee (NCR): The First Microsoft Circle of Excellence (March 2005) • Provide client support and technical issue resolution via e-mail & phone.• Acts as a Quality Moderator on customer’s Microsoft account.• Handles customer’s problems arising from various products supported and build customer’s interest in the services and products offered.• Acts as the assigner during shift. Provides regular time intervals and monitors the agent.• Assigned to do SBS (Side by Side), train and support new hires.• Attends trainings, workshops, seminars, focus group discussions scheduled by the team and contributes to other projects if requested.

• Manages the floor in the absence of higher authorities.• Assists Tier 1 representatives towards 1st time resolution.• Releases updates, raise issues, implements policies and monitors shift’s performance.• Manages the queue, generates volume count report and assigns service requests.• Responsible for tracking tool issues reported by Tier 1.

Certification: Professional Certification as a Housekeeping Room Attendant (HRA) – Canadian Tourism Human Resource Council• Successfully demonstrated the knowledge and primary workplace as a HRA.• Successfully completed the HRA National Certification exam (Score of 94%) andPerformance Review.• Completed the training and exceeded the man-hours of On-the-Job Training as a HRA.• Ensure that the agreed standards of cleanliness and hygiene are maintained in assigned areas.• Take all necessary action for the security of guests and other belongings.• Ensure a high standard of personal hygiene and appearance at all times.• Report any maintenance fault or faults on equipment to the Supervisor immediately.• Report things left behind by guests, damage to rooms and items that appear to have been stolen.• Initiative over special/occasional cleaning.

•Greet, present menus and lead customers to their tables. •Serve meals to customers and make sure that they have everything they need. •Clean tables and/or counters after customers have finished dining.

• Performs the task through phone to obtain necessary information to determine applicants’ creditworthiness.• Determines the confidence in the ability of the customer to fulfill financial obligation.• Tailors the financial package to the customer’s financial requirements.• Processes and authorizes applications for credit cards.

• Assists unit management and staff in project execution of stated goals and objectives.• Maintains and updates files, records, and other documentations.• Provides administrative support for the division such as receiving calls, assisting visitors, typing and transcription duties and perform various clerical assignments. • Performs job-related duties as assigned.