Virgil Z.N. Caranto Email & Phone Number

Doha, Qatar

• Provides technical and administrative support to leadership and personnel; and serves as Point of Contact within the Department
• Maintain database for department ensuring accuracy and quality of information as per department standards.
• Handles incoming and outgoing sensitive documents for safekeeping and complete administrative tasks such as e-filling. Handles all business communications in absolute confidentiality specially the nature of our business.
• Assists the daily management activities of the Department including preparing agendas, drafting correspondence, typing, proofreading, organizing diary, raising workflow requests, and calendar meetings, etc.
• Process Security pass, Visitor’s pass and Offshore pass for the Department’s personnel.
• Provides point of reference on simple aspects of work for guidance on practices, precedents, and techniques.

Doha, Qatar

• Administration:
• Responsible for providing administrative support to Partners/Directors & department team members.
• Responsible for drafting all formal correspondence (internal and external, business letters, memos, faxes) required by Consulting Leadership and perform various clerical functions.
• Supervises all travel, hotel and ground transportations requests for project team members, resources & subcontractors. Assist other GCC offices on matters relating to mobilization & travels.
• Responsible for interaction with third-party suppliers/vendors.
• Responsible for organizing logistics for all team events, i.e. monthly consulting practice meeting, team dinners/events. This includes obtaining best quotations, making bookings and arranging payments.

Doha, Qatar

• Administration:
• Responsible for providing administrative and full secretarial support to PDP’s and department team members.
• Responsible for drafting all formal correspondence required by Consulting Leadership.
• Perform various clerical functions to include but not limited to formatting, photocopying, scanning, faxing, binding, filing, receiving calls and visitors.
• Responsible for all logistical requirements in relation to air tickets, hotels and ground transportations. Assist other GCC offices on matters relating to mobilization and travels.
• Responsible for organizing logistics for all team events. This includes obtaining best quotations, making bookings and arranging payments.

Doha, Qatar

• Administration:
• Perform various clerical functions to include but not limited to preparing correspondence,invoices, letter of guarantees; preparing memos and business letters; formatting,photocopying, scanning, faxing, binding.
• Acts as Coordinator for all logistical requirements in relation to air tickets, hotels and ground services.
• Receives and handles calls proficiently and directs them to the person in-charge.
• Acts as a support staff in getting the best quotation to any venues required in relation toconsulting functions.
• Arrange airport transfers/transport services for staff and guests.

Ortigas, Philippines

• Provide resolutions to problems that users may encounter.
• Resolve issues through email & chat support.
• Profound knowledge on social networking & social gaming.
• Handle difficult customers effectively; ability to set expectations and deliver information in a positive way.
• Continuously improves product know-how.

Ortigas, Philippines

• Tought English as a second language to foreign students (Koreans) via online/offline, tutor individual students and improve students’ proficiency in speaking the language.
• Encourage the students to communicate well and improve the four basic language skills: listening, speaking, reading and writing.
• Planning, preparing and delivering lessons.
• Preparing and setting tests, examination papers and exercises.
• Communicates effectively, both orally and in writing with students, parents, and other professionals on a regular basis.

Ortigas, Philippines

• Recognition: Commendable Performance in Queue Management, Most Punctual Agent (2008) and Top Agent Awardee (NCR): The First Microsoft Circle of Excellence (March 2005)
• Provide client support and technical issue resolution via e-mail & phone.
• Acts as a Quality Moderator on customer’s Microsoft account.
• Handles customer’s problems arising from various products supported and build customer’s interest in the services and products offered.
• Acts as the assigner during shift. Provides regular time intervals and monitors the agent.
• Assigned to do SBS (Side by Side), train and support new hires.

Ortigas, Philippines

• Manages the floor in the absence of higher authorities.
• Assists Tier 1 representatives towards 1st time resolution.
• Releases updates, raise issues, implements policies and monitors shift’s performance.
• Manages the queue, generates volume count report and assigns service requests.
• Responsible for tracking tool issues reported by Tier 1.

Ortigas, Philippines

• Certification: Professional Certification as a Housekeeping Room Attendant (HRA) – Canadian Tourism Human Resource Council
• Successfully demonstrated the knowledge and primary workplace as a HRA.
• Successfully completed the HRA National Certification exam (Score of 94%) andPerformance Review.
• Completed the training and exceeded the man-hours of On-the-Job Training as a HRA.
• Ensure that the agreed standards of cleanliness and hygiene are maintained in assigned areas.
• Take all necessary action for the security of guests and other belongings.

Mandaluyong, Philippines

• Greet, present menus and lead customers to their tables.
• Serve meals to customers and make sure that they have everything they need.
• Clean tables and/or counters after customers have finished dining.

Ortigas, Philippines

• Performs the task through phone to obtain necessary information to determine applicants’ creditworthiness.
• Determines the confidence in the ability of the customer to fulfill financial obligation.
• Tailors the financial package to the customer’s financial requirements.
• Processes and authorizes applications for credit cards.

Mandaluyong, Philippines

• Assists unit management and staff in project execution of stated goals and objectives.
• Maintains and updates files, records, and other documentations.
• Provides administrative support for the division such as receiving calls, assisting visitors, typing and transcription duties and perform various clerical assignments.
• Performs job-related duties as assigned.