Provided comprehensive technical support to end-users globally, addressing software and hardware issues through effective troubleshooting methods. Utilized Zendesk ticketing system to manage and resolve organization-wide technical issues promptly and efficiently. Collaborated with Human Resources to facilitate smooth on-boarding and off-boarding processes for employees, ensuring timely access and removal of system privileges. Created and managed end-user accounts using Office 365 and Azure Active Directory, ensuring secure and efficient access to organization's resources. Enrolled devices into Azure Auto Pilot, streamlining device setup and management for enhanced productivity. Developed PaperCut print profiles, optimizing printing processes and ensuring cost-effective usage of resources. Administered profiles and licensing for various applications, including Zoom, Adobe, Slack, and Monday.com, ensuring seamless user experiences and compliance with licensing agreements. Leveraged PowerShell scripts to automate tasks, improving efficiency and reducing manual effort.

Assisted clients remotely and in person, resolving technical issues related to hardware, software, and networking. Upgraded and replaced hardware components, including hard drives, batteries, RAM, screens, and keyboards. Provided setup and troubleshooting support for various operating systems, including macOS, iOS, Windows, and Android. Enrolled devices into management systems like Azure Autopilot and JAMF, ensuring efficient device management. Troubleshot printers (Xerox and Toshiba) and assisted with the deployment of a new printer system. Conducted basic networking tasks, such as IP configuration, port connection tracing, and pinging of IP addresses. Utilized ticketing systems (Salesforce) and collaboration tools (Slack and Monday) for efficient task management and communication.

Knowledgeable in and able to operate PMS, typewriters, and other front office equipment. Reviewed front office accounting records for accuracy and, on a nightly basis, summarized and compiled information for the property's financial records. Tracked room revenue, occupancy percentages, and other front-office operating statistics. Prepared a summary of cash, check, and credit card activities, reflecting the property's financial performance for the day. Posted room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. Verified that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into the PMS system. Monitored the status of coupons, discounts, and other promotional programs. Also, functioned as a front desk agent in terms of check-in and check-out procedures. Summarized results of operations for management. Recorded, stored, accessed, and/or analyzed computerized financial information. Prepared of End of day procedure. Followed the End of Day / Night Audit Checklist. Carried out and displayed a complete knowledge of emergency procedures. Balanced the day’s charges, making corrections as necessary. Performed wake-up calls. Ran end-of-day process in property management software (PMS). Displayed understanding of principles of auditing, balancing and closing out accounts. Responded to guest needs, special requests, and complaints and alerted the appropriate manager as needed. Performed nightly balancing of in-room video and long-distance telephone services.

Met, greeted and made connections with customers by asking questions and adhering to customer needs. Inspired customers to buy, celebrated purchases, and created lasting positive impressions of the Macy’s experience and myself. Ensured fitting rooms were ready for customer use by promptly clearing merchandise and returning it to its designated area on the sales floor. Maintained sales floor appearance, and restocked and reorganized floor as needed. Handled all returns courteously and professionally. Held responsible for achieving daily and monthly sales goals. Performed sales support functions related to POS procedures. Exhibited knowledge of merchandise, promotional sales, and price changes. Maintained good housekeeping standards. Adhered to loss prevention and inventory control procedures. Performed other duties as required.