Victor De Castro Faria Email & Phone Number

State Of Santa Catarina, Brazil

Florianópolis, Sc, Br

As a senior leader overseeing multidisciplinary engineering and product design teams, I focused on delivering innovative web hosting solutions, enhancing user experience, and driving organizational growth. Through a blend of strategic vision, technical expertise, and a customer-centric mindset, I consistently improved operational efficiency, boosted customer satisfaction, and achieved revenue expansion.- Reduced customer contact rates by 25% through self-service automation tools, empowering users to resolve issues independently.- Integrated AI-driven solutions, including an OpenAI-powered chatbot and generative AI tools, improving support quality and product development cycles.- Streamlined development processes and quality assurance measures using agile methodologies, accelerating time-to-market while reducing defect rates.- Launched revenue-generating products, including a “Link in Bio” solution attracting 12,000 users in six months, and Titan Mail, generating $4 million in revenue within two years.- Strengthened market position through strategic acquisitions, product portfolio expansion, and data-driven decision-making guided by customer feedback and competitive analysis.E- levated UI/UX standards, increasing NPS and reducing churn through continuous improvements in usability and product differentiation.- Mentored and supported a multidisciplinary team, fostering a culture of innovation, accountability, and continuous professional development.

São Paulo, Sp, Br

I was responsible for a team of Product Managers and for the entire product portfolio of UOL HOST and UOL Meu Negócio (UOL my business). I actively worked on all product pillars: Product strategy, product backlog and roadmap, CX, UX, UI, business plan, P & L and go-to-market.All the products were aimed at small businesses. Our portfolio was composed by E-commerce solution, Website builder, Shared hosting, VPS, Cloud Computing (VMware and Openstack), Domains, SSL, Uol Ads (Internal advertisement solution), Google AdWords and E-mail Marketing.Beyond the existing products, I have launched five products, including a Business email Mobile APP, Website builder, Ecommerce platform and one Advertising platform.

Sao Paulo, Sp, Br

Product owner of the TOTVS CLOUD platform, a Multicloud platform (Aws, Azure, Openstack) for deploying and managing TOTVS solutions in an automated and scalable way.Also responsible for:- Public cloud and private cloud pricing- Public cloud cost reduction- Reporting and BI- Negotiation with cloud providers

Manager of a university research and development team where we created robots that play football using artificial intelligence in RoboCup's Small-Size category. As well as a manager, I was responsible for the electronic development, control systems and embedded programming.