Victoria Fong Email & Phone Number

Richmond, Virginia, United States

Planned and executed the annual gala and auction, raising over $95,000 through the development of professional relationships with local businesses, parents, and community organizersImplemented Customer Relationship Management (CRM) software to increase donor retentionFacilitated the migration of staff communication protocols to user-friendly and efficient softwareFostered community development, both internally and externally through the deployment of coordinated mailing lists, giving campaigns, charity events, and team building exercises

Richmond, Virginia, United States

Communicated engagement strategies and fundraising roadmap to stakeholders Raised funds annually though digital fundraising, community outreach, and special events Spearheaded front-end development and revision of the JFBHS website and contribution portalsOversaw planning and execution of the annual JFBHS golf tournament, a fundraising initiative which has raised over $600,000 in donations since its inception

Williamsburg, Virginia

Managed and mediated customer needs, utilizing company customer satisfaction methodologyCoordinated sales promotions by advertising merchandise and organizing marketing campaigns

Williamsburg, Va

Facilitated transition of incoming student body as both a peer and mentorLed discussions and presentations on topics pertinent to matriculating William and Mary studentsShowcased advantages of student enrollment to increase both applications and attendance rates

Office Of Development Of Alumni Affairs

Supervised research for projects such as the installation of a donor wall, and managed alumni contact databaseGenerated organizational Microsoft Excel spreadsheets and Microsoft Word documents to increase process efficiencies, such as gathering alumni committee members for reunion events and keeping record of alumni giftsAnalyzed survey data based on feedback given from participants of law school programs

Busch Gardens: Williamsburg, Va

Coordinated the full spectrum of daily business activities encompassing inventory control, purchasing, budgeting, advertising, pricing, merchandise displays, quality assurance, and vendor relationsTrained and managed high-performing team members committed to delivering outstanding customer service, vital to increasing repeat business

Busch Gardens: Williamsburg, Va

Provided support to both customers and staff in order to resolve issues through individualized solutions

Williamsburg, Va

Led online marketing front through Instagram and Facebook, encouraging direct interaction with customers

Williamsburg, Va

Serviced customers in making purchases of handcrafted items, FLAX clothing, and other boutique items

Williamsburg, Va

Created, promoted, and supervised guest activities and programs for the resort Pioneered the creation of a website dedicated to expediting the process of selecting activities for guests

Williamsburg, Va

Emphasized customer service and increased customer loyalty by ensuring product quality and fostering one-on-one relationships with customers

Chantilly, Va

Developed and expanded upon client and professional relationships aimed at stimulating future market growthSpearheaded the expansion of a collated database dedicated to both property and business assets

Ferrum, Va

Hired after completion of a two-year training programFacilitated educational and recreational activities for campers ages 10-13

Master Of Education - Med, Curriculum And Instruction

Bachelor’S Degree, Philosophy

Activities and Societies: Project Pengyou, William and Mary Theatre, College Partnership for Kids, Hall Council

High School, International Baccalaureate And Advanced Studies Diplomas, 4.527