Victor Gonzalez Email & Phone Number

Charlotte, Nc, Us

Planned and lead the research strategy across one of the enterprise EXD portfolio covering, Audit, Legal and DPS (Artificial Intelligence and Machine Learning Application). The research initiatives included quantitive and qualitative research, both moderated and unmoderated.Developed and presented research findings and reports to the team, stakeholders and executives.Collaborated closely with a multi-disciplined team of developers, business, creative and engineers to prioritize and ensure user experience alignment and improvements.Introduced several highly successful innovative initiatives such as the application of AI to assist improve the user experience, ecosystem experience approach, and many more.Lead research efforts from a strategic perspective, as well as hands-on when needed.Provided insights and recommendations on a multitude of well received innovations, and new processes.

Dallas, Tx, Us

Director of User ExperienceImplemented and managed the company’s first user experience department and team, including facilitating research planning and conducting, setting performance metrics and goals, and training junior UX professionals. Built relationships with various home hospice, and home healthcare clients and users.Improved user satisfaction by 300% by automating tasks and user-friendly. Reduced documenting times by 80%, in a particular case from 150-240 steps to 3. Reduced the time to market and improved processes by introducing the company’s first design system.Oversaw all UX research logistics, coordinated with clients and users, planned and managed and participated in UX researchSynthesized the findings into actionable documentation for improvements & changes.

Dallas, Tx, Us

Responsible for identifying user experience research needs, strategize on the best methodology, and approach, conduct and manage user research, create wireframe and prototypes for research purposes, translate findings into recommendations, and present to leadership & team.Create an array of deliverables for various teams and leadership groups to guide the user experience's enhancement

Addison, Texas, Us

Envisioned ideas and solutions for products based on real user needs, motivations, and pain-points from concept to delivery. Communicated research findings, conceptual ideas, design, and design rationale both verbally and visually.Introduced and managed user research methodologies and processes to validate design ideas and direction.

New York, Ny, Us

Understand client’s positioning, business objectives, user preferences, requirements, timelines, budgets, and still innovate. Embrace an agile, collaborative process.Lead a creative team in the delivery of outstanding multi-channel solutions.Ensure quality and consistency of information architecture deliverables including developing site maps, process flows, wireframes/schematics, functional specifications and business requirements definition; preparing and conducting user validation and/or usability testing sessions and other forms of qualitative and quantitative customer research; and developing user profiles, personas and scenarios.

Alpharetta, Ga, Us

Responsible for the strategy, planning and implementation of User Experience's best practices and procedures to integrate, improve and innovate user experiences for several solutions being offer to Health Care and Health Professionals.• Successfully influenced and transformed the previously silo and divisive culture into a new and innovative User Centric collaborative culture• Breached the communications and collaboration gap between product, business and development by creating a collaborative space, introducing new trends and ideas and built trust between the team with various team and trust building exercises• Introduced and implemented Lean UX as well as an “User Centric” process and methodology• Developed User Experience strategies for migrating, enhancing and innovating products and services • Plan and implemented processes and procedures for sustainable and scalable user research, feedback, communication, rapid prototyping, sharable libraries, prototyping environments, user feedback, etc.

Companies included: Accenture, RazorFish, Avanade, AT&T, T-Mobile, Verizon, Best-Buy, Chick-Fil-A, CBRE and Samsung, among others.Evaluated complex enterprise processes based on user research and business goals to determine user-centric approach strategies providing intuitive and easy to use products and solutions.Collaborated with multi-disciplinary teams to successfully deliver enterprise B2B and B2C multi-device experiences, for example, the billing experience of 1,000,000+ internal, partner, and consumer users and the onboarding of 30,000 – 135,000+ employees from clients into the enterprise solutions.Participated in the strategy, creation, and implementation of numerous design systems, component creation and managing, process improvement, sustainability, and scalability of such systems.Introduced and evangelized multiple methodologies, design principles, and best practices to multidisciplinary teams. Secured buy-in from executives and leadership with impactful presentations, reports, and effectively communicating design decisions.Fulfilled multiple UX roles from leadership, strategy, user research, information architecture, interactive design, video and audio editing, animation, design systems, usability testing, and others.