Vina Charlene Gaquit Email & Phone Number

• Full Truckload Daily Tasks:
• Set up Trucker Tools load tracking
• Assist carrriers on ELD integration
• Track and Trace loads
• Send daily email updates to customers
• Monitor Trucker Tools tracking and basic troubleshooting

Delano, California, United States

Raleigh, North Carolina, United States

First three months, I worked alongside my compliance team leader. As she was working on other important task such as claims, I would then be the primary set-up. I looked into carriers' profile through carrier411 that shows CSA basics, Years of operation, Safety Rating, Inspections and FG reports. I can also look through FMCSA website especially for.

• Hit monthly metric goals:
• Consistent top agent
• Achieved above 90% customer satisfaction surveys and FCR (First Call Resolution)
• Took 20 or more calls a day
• Low AHT (Average Handle Time/Phone Time)

International

• Booked flights, rental cars, hotels and package for customers mainly in US.
• Educated customers on account related issues
• Provided accurate information on fare rules and restrictions before making any changes to a customer's account.
• Assisted them with and setting their expectations on insurance coverages
• Call airlines, hotels, and car rental companies to vouch for customers and resolve their concerns.