Vincent Tw Chan Email & Phone Number

Auckland, New Zealand

| Guiding Suncorp brands to the communication delivery solutions available via the EasySuite and Adobe technology, and supporting their brands in delivering exceptional customer experiences| Identifing, analysing and validating requests for template/web page development and enhancements, ensuring business needs are met and templates delivered are optimised| Supporting Suncorp Technology, Data & Labs NZ in the delivery of projects, enhancements and lights-on support| Developing and… Show more | Guiding Suncorp brands to the communication delivery solutions available via the EasySuite and Adobe technology, and supporting their brands in delivering exceptional customer experiences| Identifing, analysing and validating requests for template/web page development and enhancements, ensuring business needs are met and templates delivered are optimised| Supporting Suncorp Technology, Data & Labs NZ in the delivery of projects, enhancements and lights-on support| Developing and maintaining high quality, accurate and efficient templates for print and email, based on business requirements regarding appearance and functionality, within agreed timeframes| Working collaboratively with the UX/Design teams to bridge the gap between the optimal user experience and technical implementation| Analysing system requirements and developing technical design| Completing functional testing within agreed timeframes| Managing and resolving production template queries and failures| Identifing technical improvements that benefit the business and participate in and supporting the rollout of continuous improvement initiatives| Assisting with investigations into potential solutions, liaising with relevant technical experts and contributed to solution design and costing| Creating and maintaining technical documentation and resources| Demonstrating knowledge of related support functions such as EasySuite, Scriptura, Protect, ClaimCenter, Pentaho, etc. Show less

Auckland, New Zealand

Digital Web / Graphic Designer

District Brno-City, Czech Republic

| Coded and edited HTML templates for email campaigns in accordance with brand guidelines and technical specifications of Kiwi.com| Tested templates, dynamic data and Jinja implementations and ensured successful delivery on all email platforms | Quality control of templates and implemented necessary changes and edits to ensure compliance with kiwi.com quality standards| Uploaded and prepared email campaigns/templates via Exponea (marketing automation tool), managed visual assets… Show more | Coded and edited HTML templates for email campaigns in accordance with brand guidelines and technical specifications of Kiwi.com| Tested templates, dynamic data and Jinja implementations and ensured successful delivery on all email platforms | Quality control of templates and implemented necessary changes and edits to ensure compliance with kiwi.com quality standards| Uploaded and prepared email campaigns/templates via Exponea (marketing automation tool), managed visual assets, branding and integrations of third-party services APIs and webhooks| Deployed developed templates into Exponea assets and scenarios| Updated team members of process changes and issues in Google Sheets / Slack| Created cards for separate projects and updated statuses in Trello | Language translations of html templates for the global market (20+) Show less

Melbourne, Australia

Key achievements| Implementation and deployment of new Believe branding through all print and digital channels| Bid/tender documentation produced for low and high volume proposals: $100K - $10M| Gatekeeper for all Advancement print and digital collateral – supported internal teams; Alumni Relations, Donor Relations, Annual Giving, Business Development, Advancement Business Services and Faculty teams (150+ staff)| Planned and implemented the new Alumni & Giving website… Show more Key achievements| Implementation and deployment of new Believe branding through all print and digital channels| Bid/tender documentation produced for low and high volume proposals: $100K - $10M| Gatekeeper for all Advancement print and digital collateral – supported internal teams; Alumni Relations, Donor Relations, Annual Giving, Business Development, Advancement Business Services and Faculty teams (150+ staff)| Planned and implemented the new Alumni & Giving website (assimilation of two websites into one: alumni.unimelb.edu.au and campaign.unimelb.edu.au)| Updated content daily using CMS for UOMA websites: alumni.unimelb.edu.au(Drupal) and mag.alumni.unimelb.edu.au(Wordpress)| HTML and CSS coding for special projects/developments| Developed 40+ custom eDM templates for eight faculties with Swift Digital (email delivery software)| Trained 40+ sub-editors on Swift Digital software and illustrated best practice processes| Key administrator for all UOMA eDM communications (over 360+ eDMs sent annually)| Developed an email strategy that improved Open and Click-through rates of eDM communication| Introduced new online filing system that streamlined internal processes and collation of internal documents Show less

Melbourne, Australia

| Gatekeeper of published content on UniSuper internal and external websites using (CMS Sitecore 7.2)| Managing relationships with key internal stakeholders and web development teams on solutions during website outages| Developed, optimised, tested and scheduled delivery ofeDM campaigns using Exact Target emailing software| Lead and managed internal departments and web technology teams on implementation and delivery of new digital projects| Managed external design and… Show more | Gatekeeper of published content on UniSuper internal and external websites using (CMS Sitecore 7.2)| Managing relationships with key internal stakeholders and web development teams on solutions during website outages| Developed, optimised, tested and scheduled delivery ofeDM campaigns using Exact Target emailing software| Lead and managed internal departments and web technology teams on implementation and delivery of new digital projects| Managed external design and interactive agencies ensuring content is produced according to UniSuper branding guidelines| Ensured online initiatives complied with online usability andweb standards (W3C compliant)| Tested new features and ensured cross-device/platform capability| Identified, planned and co-ordinated the implementationof new developments/initiatives onto UniSuper portals| Oversaw deployment of data, implementation and delivery of UniSuper's award winning and innovative personal video statements (each video individually tailored to over 55,000 members) Show less

London, United Kingdom

Key Achievements| Planned and managed the campaign launch of Broker 1 at BIBA, London| Development of key collateral for the Broker 1 campaign; Powerpoint presentations, Email templates, Broker 1 UK pdf pack, Contact sheets| Managed external agencies in the development and implementation of the Broker 1 iPhone app| Production and brand guidance for the global inTrust campaign, developed global branding guidelines, Powerpoint presentations, Bid proposals, Office signage… Show more Key Achievements| Planned and managed the campaign launch of Broker 1 at BIBA, London| Development of key collateral for the Broker 1 campaign; Powerpoint presentations, Email templates, Broker 1 UK pdf pack, Contact sheets| Managed external agencies in the development and implementation of the Broker 1 iPhone app| Production and brand guidance for the global inTrust campaign, developed global branding guidelines, Powerpoint presentations, Bid proposals, Office signage, Brochures and Marketing Goods| Deployment, collation and implementation of internal communications campaigns; Staff News UK and Staff Surveys UK| Increased readership of external eDM campaigns; Fraud Matters, Commercial News, On the case, Mind the Gap with the redevelopment and streamlining of existing email templates| Refreshed design for CL directories, flyers, bid tenders, posters, business cards and advertising| Administrator of the content management system for the intranet and website| Trained and upskilled web authors on internal communications software| Restructured, organised and filed internal resources| Refreshed UK intranet design and processes| Organised marketing collateral for BIBA and AIRMIC insurance industry meets| Designed advertisements for insurance industry publications Insurance Times and Post Magazines| Ensured print/digital/online content complied with brand and company guidelines| Managed external client databases| Developed Word, Powerpoint, HTML master templates for UK offices| Monitored and managed relations with external agencies Show less

Auckland, New Zealand

Key Achievements| Successful rebrand of the Felton in 2012 – managed external web agencies on the redevelopment with emphasis on improved User Interface (UI) and the User Experience (UX) design, new design for; all product packaging; product catalogues; merchant pricelists; promotional posters; promotional flyers; company business cards and all digital assets| Brokered sponsorship deal with business partner, Bunnings resulting in our product range being televised on The Block NZ –… Show more Key Achievements| Successful rebrand of the Felton in 2012 – managed external web agencies on the redevelopment with emphasis on improved User Interface (UI) and the User Experience (UX) design, new design for; all product packaging; product catalogues; merchant pricelists; promotional posters; promotional flyers; company business cards and all digital assets| Brokered sponsorship deal with business partner, Bunnings resulting in our product range being televised on The Block NZ – Season 1| Produced fortnightly merchant eDM the 2 Minute Shower – readership 500+ (Adobe Dreamweaver/Mailchimp)| Managed and produced our annual catalogue, specification manual and merchant pricelist working with key internal stakeholders, offshore printers, local pre-press printers and external design agencies (Photoshop, Illustrator, Indesign)| Tweaking and manipulation of images for promotional use (Adobe Photoshop)| Introduced and implemented the Masterboard concept, which ended up being implemented in-house – a staging area in which each internal Felton team illustrated their short and long term goals and how their progress is tracking YTD| Sourced and managed market research of our company perception in the market and analysed and highlighted issues to improve company perception in the market| Planned and implemented strategies for annual product launches| Developed pricing for ranges using market research, sales data and forecasted growth| Uploaded, produced and maintained online content for company website and external retailer websites (CMS/Adobe Dreamweaver)| Supported the daily requests from our 4 Nationwide Territory Managers| Responded to customer product enquires| Organised collateral for tradeshows/conferences| Identified and booked potential advertising opportunities increasing consumer awareness of our brand| Managed external fabricators on the development of our new innovative POS display – a modular tapware/shower mixer standing; countertop swivel displays Show less

Auckland, New Zealand

Key Achievements• Managed new blister packaging for key business partner, Bunnings - tooling, artwork, product assembly• Streamlined manufacturing process by refreshing design for barcoding labels combining all info into one label• Collaborated with key retailers on trade promotional campaigns/advertisements• Managed the production and deployment of POS displays for showrooms nationwide• Complied monthly Google analytics reports• Organised tradeshows/events/christmas… Show more Key Achievements• Managed new blister packaging for key business partner, Bunnings - tooling, artwork, product assembly• Streamlined manufacturing process by refreshing design for barcoding labels combining all info into one label• Collaborated with key retailers on trade promotional campaigns/advertisements• Managed the production and deployment of POS displays for showrooms nationwide• Complied monthly Google analytics reports• Organised tradeshows/events/christmas functions Show less

Auckland, New Zealand

Key Achievements| Successfully launched the ‘2 Minute Shower’ an email newsletter targeting the merchant market| Implementation of a online signup form for the '2 Minute Shower' generated a 600% increase in readership (50 to 350)| Produced and maintained content on felton.co.nz via custom CMS | Liaised with suppliers on the production and direction of trade displays and signage| Produced Felton posters, competition flyers, golf banners and other key marketing collateral|… Show more Key Achievements| Successfully launched the ‘2 Minute Shower’ an email newsletter targeting the merchant market| Implementation of a online signup form for the '2 Minute Shower' generated a 600% increase in readership (50 to 350)| Produced and maintained content on felton.co.nz via custom CMS | Liaised with suppliers on the production and direction of trade displays and signage| Produced Felton posters, competition flyers, golf banners and other key marketing collateral| Co-ordinated, organised and hosted 5+ Felton factory tours to plumbers/merchants Show less

Auckland, New Zealand

| Daily updated the HGC website via custom CMS | Implemented pricing strategy for golfing products, clubs, balls, tees, apparel etc| Created new branding for the HGC; promotional posters, flyers, forms and scorecards| Managed and co-ordinated small to medium tournaments/events and functions (weddings/birthdays/stags etc)| Front of office engagement with HGC members and green fee customers| Daily use of Dotgolf software (golf.co.nz) for bookings and updating player handicaps

Michigan, United States Of America

| Golf training of young campers aged 6 – 15| Camp Counselor to 12 campers| Mentoring campers

Auckland, New Zealand

| Built strong relationships with new and repeat customers| Daily stocktake of low stock and ordering additional inventory from suppliers| Trained and supervised new employees on internal processes and procedures| Used POS operating system and facilitated EFTPOS transactions| Opening and closing of store

Babcom, Bachelor Of Marketing Management / Bachelor Of Design

Activities and Societies: Social Rugby Union Team, Chisholm Park Golf Club Member Double Degree

Diploma In Hairdressing

8 month course, Winters got bought out by Servilles afterwards.

Bursary

Activities and Societies: Macleans Rugby Union Team 1997 – 2001 (multiple grades), Macleans Tennis 1997 – 2001 (multiple grades) House.