Veronica Charles Email & Phone Number

Kokomo, In, Us

United States

Business to Business LeadApril 2024 – October 2024Managed and processrf service appointment requests via phone and email.New account inquiries and onboarding.Conducted regular point-of-contact outreach and collections.Coordinated issue resolution.Developed and implemented account growth plans for key clients and outreach efforts.Conducted calls, emails, and presentations to engage potential customers and drive sales.Provided translation services for Spanish-speaking clients to enhance communication and customer service.---Amazon B2B Fleet CoordinatorSeptember 2022 – April 2024Collaborated with Delivery Service Partners to improve operational efficiency and service delivery.Generated and managed work orders using Dynamics 365, ensuring compliance and timely execution.Facilitated approval submissions through Auto Integrate, adhering to regulatory compliance standards.Scheduled and coordinated services to optimize workflow and ensure timely service completion.Followed up on overdue accounts, resolving payment discrepancies.Produced and analyzed daily reports to monitor and identify areas for improvement.Cross-trained team members, providing support and coverage for various accounts.Collaborated with colleagues to address complex customer service issues, enhancing departmental efficiency.Provided translation services for Spanish-speaking customers, improving accessibility and service delivery.---Customer Support Specialist (B2C)January 2022 – September 2022Responded to incoming customer service inquiries, resolving issues efficiently and effectively.Created and submitted work order requests to ensure timely service delivery.Leveraged in-depth knowledge of products and services to assist customers and route inquiries appropriately.Monitored referral and abandoned call statuses, providing ongoing support and information.Offered translation services for Spanish-speaking customers, enhancing overall service accessibility.

Lebanon, Indiana, United States

Enter data accurately enter into accounting software or spreadsheets.Record transactions, including invoices, receipts, and expenses in a timely and precise manner.Process and verify invoices, ensuring proper coding and authorization.Manage timely payment to vendors, adhering to established deadlines.Reconcile vendor statements, identifying, and resolving discrepancies.Record and apply customer payments, ensuring accurate account reconciliation.Follow up on overdue accounts and resolve payment issues. Assist in month-end and year-end closing supporting the accounting team.Communicate with other departments, vendors, and customers to resolve issues and gather necessary information.Translate for Spanish-speaking customers.

Provided comprehensive administrative support to management, emphasizing exceptional customer service and interaction.Greeted and assisted guests, managed phone inquiries, and relayed messages to appropriate personnel.Processed payments for facility reservations and program registrations, ensuring accuracy and compliance with mandatory documentation.Audited customer files to maintain accurate records and documentation on file.Created and copied departmental documents, handled incoming and outgoing mail, and maintained organized filing systems.Managed daily cash reports to ensure financial accuracy.Assisted recreation staff in communicating program and event information to the public effectively.Maintained accurate and organized filing systems for program registrations, financial reports, and departmental documentation.

Zionsville, Indiana, United States

Provided comprehensive administrative support to management, enhancing customer interactions and service efficiency.Managed customer inquiries, scheduled appointments, and coordinated meetings, ensuring optimal use of resources.Fielded and screened incoming calls, prepared correspondence and documents, and processed invoices accurately.Researched and resolved overdue repair order payments, bringing accounts current for over 30 days.Monitored and filtered emails related to online scheduling, customer notifications, surveys, and complaints.Assisted in marketing initiatives, shop incentives, and proposal preparations, contributing to overall business growth.Utilized strong interpersonal skills to foster effective communication with management, staff, customers, and vendors.Provided support during peak times and temporarily filled in for service advisors as needed.Offered translation services for Spanish-speaking customers, ensuring clear communication.

Indianapolis, Indiana, United States

Managed accounting functions for a non-profit dance company, including billing, cash management, invoicing, and collections.Maintained a confidential filing system and conducted regular financial reporting to ensure compliance.Organized board and parent meetings, promoting events through local media to enhance community engagement.Fostered positive customer relations and supported multiple projects, ensuring timely completion of deadlines.Managed all mailing and correspondence, streamlining communication processes within the organization.

Indianapolis, Indiana, United States

Conducted instructional activities for ESL students, following lesson plans developed by elementary teachers.Assisted in classroom management and maintained confidential student records, ensuring a conducive learning environment.Led small group tutoring sessions to develop language skills and supported lesson preparation specific to ESL needs.Provided translation for Spanish-speaking parents during conferences and school events, enhancing parental engagement.Translated documents for the ESL Director and Assistant Superintendent, maintaining confidentiality and accuracy.Volunteered for special projects and provided translation support for at-home special needs students.