Valentin Cheche Email & Phone Number

Bucharest, Romania

Bucharest, Romania

Bucharest, Romania

Bucharest, Romania

- Primary responsibilities include providing L3 technical support to Bitdefender GravityZone customers through L1 and L2 Support analysts.- Liaising between Engineering and L1/L2 Support - collaborating with engineering, product management and professional services teams.- Testing/replicating technical issues and reporting them to Development - Bug management- Performing research, testing, and troubleshooting for challenging new/unknown issues- Setting up environments to mimic customer's system configuration.- Evaluate/qualify issues/requests and report them further to Development (bugs, feature requests) using Jira.- Author technical material for internal and external publication.Technical skills:- Windows Desktop 7/8 or 10 Advanced Administration- Windows Server 2008/2012 Advanced Administration; Windows Services: AD, DNS, DHCP, Remote Services- Bitdefender GravityZone Enterprise Security Solution advanced administration and troubleshooting- Ubuntu Linux Advanced Administration - installation, maintenance, upgrade, Backup, NFS, Networking, Linux services- Virtualization Infrastructure Advanced Administration: VMware ESXi, Citrix Xen Server, Microsoft Hyper-V- Advanced TCP/IP Networking concepts and hands-on experience - MongoDB administration and troubleshooting

Bucharest, Romania

- Ensure L2 and L3 Level of Support via email, phone and remote assistance for Bitdefender Enterprise customers in the agreed terms and conditions- Meet the SLA requirements and the internal procedural workflow- Perform virtual environment analysis and information gathering on client infrastructure for deploying Bitdefender Enterprise solutions and deliver these details in the Statements of Work- Independently manage and carry out assigned accounts concerning deployment / implementation of Bitdefender Enterprise Solutions- Provide expertise on applications once they are moved from testing to productionInitiate, manage and document enterprise deployment reports- Build and maintain a consolidated relationship with Bitdefender customers- Propose improvements related to procedures, workflows etc.- Timely and accurate reporting on status for assigned tasks- Act as a link between customers’ needs and the other departments (software testing and development teams)Technical skills:- Windows Desktop 7/8 or 10 Advanced Administration- Windows Server 2008/2012 Advanced Administration; Windows Services: AD, DNS, DHCP, Remote Services- Bitdefender GravityZone Enterprise Security Solution advanced administration and troubleshooting- Ubuntu Linux Advanced Administration - installation, maintenance, upgrade, Backup, NFS, Networking, Linux services- Virtualization Infrastructure Advanced Administration: VMware ESXi, Citrix Xen Server, Microsoft Hyper-V- Advanced TCP/IP Networking concepts and hands-on experience - MongoDB administration and troubleshooting

Romania

Bucharest, Romania

Responsible for the monitoring / improving / debugging of the entire IT and VoIP telecom infrastructure of the company, in colaboration with the IT Service departments at 1&1 Internet AG in Germany.Planning any acquisitions for the IT infrastructure and telecom.Liaising with IT service providers.IT / telecom help-desk for internal employees.

București, România

Offered consultancy and hands on expertise on:- improving / debugging of the entire IT and telecom infrastructure of the company group.- planning any acquisitions for the IT / telecom infrastructure- choosing and liaising with external IT / telecom providers.Provided occasional remote assistance/advice/helpdesk to employees on resolving IT / telecom issues.

Gloucester, United Kingdom

Onsite 2nd line Technical support for webhosting (shared and dedicated) for Fasthosts Internet Ltd. UK (subsidiary of 1&1 Internet AG Germany).- Monitoring/debugging shared/dedicated webhosting servers and the network infrastructure.- Solving tickets escalated to the 2nd line support by the frontline support agents.- The responsibility in taking the right decisions at the correct moment and escalating to the 3rd line support engineers any issue occurred during my work shift that could not be solved with the 2nd line access.- direct hands-on data-center operations experience. - 6 months on-site at Fasthosts offices/dataceters in Gloucester, UK.

București, România

Remote 2nd line Technical support for webhosting (shared and dedicated) for Fasthosts Internet Ltd. UK (subsidiary of 1&1 Internet AG Germany).Monitoring/debugging shared/dedicated webhosting servers and the network infrastructure.Solving tickets escalated to the 2nd line support by the frontline support agents.The responsibility in taking the right decisions at the correct moment and escalating to the 3rd line support engineers any issue occurred during my work shift that could not be solved with the 2nd line access.

București, România

Maintain, update and optimize a database with all the company's contracts and the corresponding contact persons.Responsible for the check out of all the documents that were delivered to the clients.

Bachelor Of Applied Science (Basc) - Horticultural Engineering

High School