Victoria Cooley Email & Phone Number

Rhode Island, United States

Rhode Island, United States

Greater Boston Area

o Healthcare Administration• Trained and oriented new staff members in clinical and administrative positions • Managed clinic schedule for 2 clinics including 18 therapists, 5 ATC’s, 3 Aides• Coordinated vacation schedules among leadership and clinic staff across 2 clinics• Arranged staff meetings, case studies, conferences and in-services • Retrieved office phone calls and prioritized patients scheduling and messages• Helped patients manage doctor referrals, appointments with in house doctors and outside referrals• Directed steps of conflict resolution for patient satisfaction along with staff moral• Courteous and considerate communication with patients, co-workers, and doctors• Demonstrated superb customer service skills including patience, attentiveness, clear communication, conflict resolution, and time management • Maintained inventory of department supplies• Developed fee for service sports performance programs including policies and procedures for each• Structured schedule for new hire’s and adjustment in clinic flow• Oriented and trained front desk administrative personnel on registration, check-in and follow-up scheduling for two different clinics• Trained staff on use of research database• Entry of patient outcomes data into research database for future research and productivity

o Athletic Training • Helped develop and organize opening of Sports Performance and Physical Therapy Center• Performed Medical Assistant duties for both spine physiatrists and pain anesthesiologists• Participated as a clinical researcher on safety and efficacy of new Spine Program • Directed patient treatments to diverse population of orthopedic patients• Instructed individual and group exercise programs• Documented patient performance and progression/regression • Reported patient responses to treatment• Instructed in ambulatory care in outpatient surgical center

• Observation and work under Primary Care and Sports Medicine Physicians• Traditional duties of an athletic trainer in a Division 1 Collegiate Training Room• Assessment, care and planning for Division 1 athletes with various injuries and conditions• Heart and Lung Auscultation in a general population setting• Concussion evaluation and prognosis planning• Assessment, treatment and rehabilitation in a general population setting• Observation of annual physicals and other issues brought to a Family Physician• Patient documentation under direction of physician • Observation and interpretation of heart and lung sounds, ECGs and other Diagnostic Testing• Observation of Diagnostic Ultrasound and Ultrasound guided injections • Observation of Chiropractic services • Communication with various patient populations, physicians and administration

• Care for Women’s Rugby, Football and Men’s Lacrosse Teams• Assessment, treatment and rehabilitation of injuries and conditions• Communication with athletes, coaches and administration• Preventative treatment, taping & bracing and exercise programs• Functional Movement Assessments• Tool assisted soft tissue mobilization

• Care for Women’s Basketball, Baseball and Softball• Assessment, treatment and rehabilitation of orthopedic injuries and conditions

• Football, Boys & Girls Soccer, Field Hockey, Girls Volleyball, Girls & Boys Basketball• Assessment, treatment and rehabilitation of lower extremity injuries and conditions • Performed preventative and supportive taping and bracing • Pre-season assessment using the Functional Movement Screen• Patient assessment, treatment, rehabilitation, and communication in a physical therapy setting• Documentation, communication and referral of individuals with mental health conditions • Communication with co-workers and strength coaches at accompanying sports performance facility

watch and care for three children ages 4-7.

Athletic Training internship with Division 1-AA Football team. Included some time with Men's Baseball along with Men's and Women's Indoor Track & Field

Providence, Rhode Island Area

Athletic Training Intern with Division 1 Women's Volleyball and Men's Basketball

Master Of Business Administration - Mba, Healthcare Management, 3.9

Activities and Societies: National Society of Leadership and Success (Sigma Alpha Pi)

Master'S In Athletic Training

Bachelor Of Science (Bs), Kinesiology And Exercise Science

Study Kinesiology with a concentration in Exercise Science

High School Diploma, General Studies