Valentino D. Email & Phone Number

Auckland

• Main IT Field Engineer for big corporate client in New Zealand with over 1.6b in assets.• Configuring laptops, workstations, printers, network equipment, servers, 3CX phones and etc.• Working with Microsoft 365 and Azure admin portal.• Managing Active Directory and user related permissions overall.• Creating and managing MS user accounts, groups, calendars and other features.• Performing various hardware, software, network and cabling installations.• Troubleshooting various hardware, software and operating system issues.• Responsible for all service tasks, small or big. Main escalation point for field work.• Performing various configurations using Command line, PowerShell and etc.• Performing duties in Windows, MacOS and other environments.• Ensured SLA & severity targets were met with the highest customer satisfaction.• Tracked and actioned big number of tickets to ensure ASAP progress.• One of best performing queue performance achieved, proactive in getting to resolution.• ICT infrastructure engineer on client sites during business hours.• Received excellent review from management and client for outstanding performance.

Dublin, Leinster, Ireland

• Main Field Service Engineer for the Republic of Ireland and Northern Ireland.• Performed various hardware and network installations and expansions.• Serviced data center infrastructure (mainframes, servers, tape libraries, networks, links...).• Experienced with various OEM hardware (IBM, HPE, DELL, CISCO, Infinidat...).• Responsible for all service tasks, small or big. Main escalation point for field work.• Managed and trained multiple other Field Service Engineers.• Available 24/7 on-call for immediate response and assistance.• Ensured SLA targets are met with the highest customer satisfaction feedback score received.• Tracked a big number of tickets across the global teams to ensure ASAP progress.• Received multiple awards and recognitions from customers and company leadership.• Awarded recognition as a Field Engineer EMEA MVP by company leadership.• OEM Certified Service Engineer for HPE, Infinidat, and others.

County Dublin, Ireland

• Serviced all of data center ICT infrastructure (dwdms, switches, links, servers...)• Performed various hardware and network installations and expansions.• Dealt with proprietary AWS and various OEM hardware (ADVA, JUNIPER, CISCO, CITRIX, DELL, HPE...).• Performed various tasks via Command Line and Linux environment.• Carrying out the routine network, server hardware, and OS-related repairs.• Actively participating in team meetings for metric analysis and daily/weekly goal achievement.• Working and meeting SLAs against assigned trouble tickets via a directed workflow.• Ensured that strict SLA targets are met to sustain and improve availability ratings.• Dealt with high volumes of tickets and worked in a team with global escalation points.• Worked on various projects across most of the data centers in Dublin.• Created onboarding material and assisted with onboarding new team members.• First-line touch point for hardware troubleshooting and technical issues.• Performing regular server hardware repairs (drives, motherboards, etc).• Working with cross-functional teams on a regular basis.• Identifying and helping to create documentation for use globally.• Identifying and helping to create process improvements relevant to the data center environment.• Performing server upgrades, rebuilds and BAU tasks.• Interacting with third-party vendors & contractors.• Contributing to the development of other team members.• Fire Safety and Fire Warden trained.

County Dublin, Ireland

Tokyo, Japan

Traveling around the world for almost three years. Most of the time spent in Tokyo, Japan.(Brasil, Paraguay, Argentina, Chile, Bolivia, Peru, Canada, Malaysia, New Zealand, Japan...)