Veronica Cooper Email & Phone Number

Marietta, Ga

• Demonstrates knowledge of the Yardi Voyager Systems• Receive and process all incoming payments pertaining but not limited to property management• Review/Post batches• Able to post high volume transactions consistently and accurately• Prepare payments (Print Checks) for distribution• Review/Approve Positive Pay Exceptions • Provide check status details• Place/Review stop payments• Research and reroute USPS returned checks• Create ACH file• Research ACH Returns and Notification of Change items

Georgia

Post Client payments to appropriate accounts, processes credit card payments and balances batch totals to bank depositIdentifies and resolves payment discrepancies and answers client inquires as neededInitiates credit adjustments and refundsResponsible for the maintenance of the aging report that include small dollar adjustments, payment linkages and account reconciliationsProcesses weekly and monthly billing and prepares invoices for distribution

Martinez, Ca

-Performs daily operations and activities within the electronic funds transfer processes such as wire transfers to Member accounts etc.-ATM/POS Settlement and ATM Daily Balancing and General Ledger reconciliation-Resolve ATM/POS PIN Disputes and reconcile General Ledger accounts -Visa Gift Card transactions reconciliation-MoneyGram transactions reconciliation-ACH Processing, ACH Exception, Set up ACH Originations,-Prepared IRA accounts Federal and State Taxes for reporting -Home Banking reconcile, posting refunds to member accounts-Bill Pay reconcile, posting refunds and onus loans payment to member accounts-Responsible for posting, balancing and correcting submitted payroll deductions.-Must be able to communicate with the employee groups' representatives-Reconcile the Bank of the West and Corporate One General ledger-Process accounts payable, receiving and examining invoices, statements for services rendered, and other billing documents-Post journal entries into (Symitar) an automated accounting system-Setup new vendors using Symitar

Alameda, Ca

-Performed general management duties and supervised day-to-day Item Processing operations-Supervised and trained up to 20 employees on day-to-day operation of Branch Image Capture-Built a new processing unit to support the Branch Image Capture process and served as an active participant in Branch Image Capture roll-out-Recovered over $1.7 million in losses-Oversaw the performance of Item Processing vendors (Fiserv/EDS)-Worked with the Consumer Liability System Unit and EDS to identify the Exception sort volume variances reflected on the EDS monthly invoice-Assisted in the development of the Imaged Return Deposited Items project-Created comparisons spreadsheet to determine what was the best transportation to be used by Citibank-Established Service Level Agreements between service vendors and Citibank-Acted as liaison between customers and support groups to identify business processes, systems, and product requirements-Proficient in processing credit and debit transactions on NBS (National Branch System)-Processed invoices and ordered supplies on P2P (Procure to Pay System)-Monitored the Item Processing Department’s operating budget

Walnut Creek, California

-Served as Team Lead for project verification of outgoing electronic data transmissions to client-Researched Oracle Database, utilizing SQL and Data Model, to determine table relationships and potential effects of new processes on current system-Designed processing requirements for eligibility update process using documented business rules and technical designs-Created Data Dictionary for electronic feed layout

West Sacramento, California

-Supported the development, enhancement, and maintenance of business solutions using information technology based on customer needs-Acted as liaison between customers and support groups to identify business processes, systems, and product requirements-Documented customer specifications and interacted with support groups to apply understanding of customer’s business-Built partnership with TRICOR and RR Donnelley vendors-Anticipated, identified, and developed solutions to customers’ problems

San Leandro, California

-Handled incoming written correspondence and telephone calls concerning customer inquiries of a technical or non-technical nature-Examined requests and followed established guidelines to determine actions to be taken-Resolved inquiries or requests by gathering data to formulate a reply or routed request to the appropriate area-Prepared reports for management by compiling data from correspondence files-Maintained reference files used to research requested information

Associate Of Science (A.S.), Computer Information Science

Program Certificate, Accounting Specialist