Valerie Mcmullen Email & Phone Number

Cleveland, Ohio

Wickliffe, Ohio

• Maintain a good working on-call relationship • Maintain good rapport with customers of different age groups • Promote events worked

Cleveland, Ohio

•Manage and Monitor customer accounts. • Obtain information to ensure accuracy. • Assist in management for the funds recovery processes. • Hold and maintain a strong working relationship with the client. • Update and Organize Accounts though good self motivated organizational skills. • Daily use of Microsoft Outlook and Excel. • Assist in the filling of the Erate application forms

Willowick, Ohio

• Maintained full knowledge of bar and menu items in order to train new employees• Designed menu and created food and beverage pricing structure based on market demands• Prepared complex mixed drinks and consistently designed and managed themed events• Opened and closed bar including money handling and inventory count and ordering• Served each guest with a sincere, positive, pleasant and enthusiastic attitude• Made meaningful connections with guests to create loyalty and help with branding• Oversaw an increase of positive online reviews for establishment

Cleveland/Akron, Ohio Area

• Ensure a superior provider experience assisting Medicaid and Medicare providers.• Assist with answering questions and concerns via phone and resolving problems on the spot.• Promptly answer e-mail messages regarding complex provider matters. • Document all information in an issue tracking system.• Working hand and hand with an IT tracking database to solve customer concerns. • Daily use of Outlook, Word & Excel Programs.• Knowledgeable of the use of PHI Rules and Regulations.• Describe procedures to providers and accurately explain details of processes.• Provide an elevated provider experience to generate a loyal clientele.• Serve as the main liaison between providers and management teams.

Painesville, Ohio

• Provided patients comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.• Documented actions by completing forms, reports, logs, and records.• Protected the organization's value by keeping patient information confidential.• Provided adjunct care by administering, non-sterile dressings, ice packs, heat treatments, and applying restraints. • Maintained patient stability by checking vital signs and weight; recording intake and output information. • Provided patients' personal hygiene assistance and with their activities of daily living.

Mentor, Ohio

• Provided patients comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.• Documented actions by completing forms, reports, logs, and records.• Protected the organization's value by keeping patient information confidential.• Provided adjunct care by administering, non-sterile dressings, ice packs, heat treatments, and applying restraints. • Maintained patient stability by checking vital signs and weight; recording intake and output information. • Provided patients' personal hygiene assistance and with their activities of daily living.