Analyze business activity and conduct process audit- Map, refine and optimize processes for: Contract Account Management & Recruitment Operations - Prepare and review of performance reports with Head of Sales- Ensure the smooth operation and dynamic customization of the ATS/CRM system - Evaluate the structure of the organization and suggest areas of improvement

- Source talent for renowned clients based in Switzerland in sectors of IT,Banking,(Re-)Insurance, Energy and Pharmaceutical industries- Coordinate business development project for RM Bulgaria

• Streamline people processes and their implementation in close collaboration with HR team and local Management• Navigate organizational changes by mobilizing cross-departmental collaboration• Endorse transparency and minimize bureaucracy to optimize organizational performance; Align communication and procedures with Global HR and HQ • Steer end-to-end recruitment cycle for Development Division, handle Recruitment budget and reporting• Trigger and coordinate cross-departmental… Show more • Streamline people processes and their implementation in close collaboration with HR team and local Management• Navigate organizational changes by mobilizing cross-departmental collaboration• Endorse transparency and minimize bureaucracy to optimize organizational performance; Align communication and procedures with Global HR and HQ • Steer end-to-end recruitment cycle for Development Division, handle Recruitment budget and reporting• Trigger and coordinate cross-departmental procedures for Start day and Offboarding; • Welcome and orientate new hires, lead Onboarding and Exit interviews; Consult employees on internal career development and mitigate conflict • Bridge communication and alleviate hiccups between team members and Line Managers• Review and develop Benefit and Reward Program policies• Pulse employee satisfaction by organizing employee surveys and annual meetings; Analyse results and actively partake in the change steps• Envision and organize meaningful team and corporate events as well as CSR initiatives to boost engagement• Plan and orchestrate internal and external communications to increase brand attractiveness and talent attraction• Formulate Marketing & PR strategy and budget for the Bulgarian Office; Build annual event calendar and oversee execution among cross-team participants• Establish lasting relationships with media, educational establishments and organizations fitting to the Company's goals and affirming its image• Create offers and collect new starters' documents, administer social benefits; Respond to employees' inquiries• Liaise and negotiate with befitting B2B Partners and Service Providers• Operate confidential information and HR systems (HRIS); Map the internal processes, train users and create learning materials• Key User for SAP SuccessFactors HXM; Project owner for seeburger.bg, Ticketing & Task Management System and Prescreen ATS Show less

• Assisted travelers and businesses via inbound calls and emails, successfully resolved critical claims and complaints• Demonstrated the highest performance standards in the industry captured by number of KPIs: time-to-resolve, first-contact-resolution, ownership of case, customer satisfaction etc.• Supervised new agents and counseled them for efficient case resolving with accumulated best practices

- Burberry Global Retail Sales Internship Program -• Embodied the brand and excelled an in-depth knowledge of all product lines, collections and the Flagship store of 1000 sq.m. commercial area (staff of 60+ employees)• Created and solidified key client relationships, boosted events' check-ins during the Global "Scarf Bar" launch• Consistently met all weekly and monthly sales goals (direct and online), analyzed client metrics and created Sales reports• Extensively trained in:… Show more - Burberry Global Retail Sales Internship Program -• Embodied the brand and excelled an in-depth knowledge of all product lines, collections and the Flagship store of 1000 sq.m. commercial area (staff of 60+ employees)• Created and solidified key client relationships, boosted events' check-ins during the Global "Scarf Bar" launch• Consistently met all weekly and monthly sales goals (direct and online), analyzed client metrics and created Sales reports• Extensively trained in: Sales and selling ceremony, Operations and distribution, HR and Staffing, Marketing and PR, Visual merchandising Show less

• Managed the company's social media networks and content calendar, ran Facebook ads campaigns• Identified target audiences and influencers, established quality relationships with over 30 top travel bloggers• Orchestrated a US-targeted Facebook contest app (over 5K participants) with a remote technical team: ran cross-browser testing, user interface check, legal validation, visuals selection

• Handled management accounting, general administration, accounts receivable• Translated communications and business meetings (BG/EN and vice versa)

Balkans Tour - Mobile presentation days for students 2012 * Sponsored by Campus France Agency• Presented and promoted opportunities for French (and Francophone) Higher education, international student services, and international mobility as a volunteer assistant.