Vicki Dolenga Email & Phone Number

United States

Winter Park, FL, US

Created course for Gaming Community and Social Media.Teaches course to both online and in-person classes on a monthly basis.Continues to learn various education-related software such as a proprietary learning management system and ATLAS.Takes Continuing Education courses to enhance teaching skills and knowledge of pedagogy.

Jersey City, New Jersey, US

• Develops content strategies and social media strategies for clients after audits, competitive reviews, and other research.
• Provides direction and counsel for social media, branding, content creation, and more.
• Writes copy, plans content calendars, engages in community management, and performs social listening.

Assisting various organizations with their social media projects as needed.

Miami, Florida, US

• Managed two teams - Social Media and Artist Engagement & Recruiting. o SOCIAL MEDIAOversaw and directed all content creation – graphics, video, social media posts – and worked with team to implement content and social.
• Liaised with cross-functional teams to promote special events, making certain all social and website graphics, videos, and copy were handled and approved by artists and management prior to launch. Partnered with.
• Created and wrote bi-monthly company newsletters. Interviewed artists, gathered news and site updates. Vetted email software and presented to management. Upon approval, learned Sendgrid to send newsletter to 10K.
• Worked with HR and contractor agency to source and hire team members.

Dallas, TX, US

• Led all social media platforms (Facebook, Twitter, LinkedIn, Pinterest, Instagram, and Houzz) for four tile brands, creating a robust social media program. Assisted in managing social media agency that improved.
• Increased quantity, quality, and variety of social content, ramping-up campaigns and following content pillars and social strategy.
• Significantly grew Instagram followers across all four brands.o More than doubled followers on two accounts and nearly doubled on other two accounts.o Utilized mix of organic and paid strategies (80% organic, 20% paid).
• Increased engagement rate by 2% to 3% across brands.
• Cultivated influencer program through dynamic content creation, execution, and measurement.
• Led community management initiatives across social media and trained customer service team to respond to questions submitted via website.

Dallas, TX, US

• Daily management of a team of twenty-five Social Media Community Managers, provided oversight and helped with escalations as needed.
• Responsible for Brand Reputation Management as well as crisis management for social media.
• Worked with internal colleagues as well as agencies on campaigns, Surprise and Delight, contests, sweepstakes, Facebook Live events/Periscopes and other engagement opportunities to provide Community Management team.
• Social Tools Used: Sprinklr, Salesforce, Social Studio, Radian6

Dallas, TX, US

• Managed AT&T’s Small Business Social Media channels for both Corporate Communications and Business Marketing.
• Wrote and edited effective social media copy for Business Circle and other campaigns.
• Developed Social Listening Strategy for AT&T Corporate Communications: researched what other brands were doing; investigated different listening strategies; vetted vendors. Presented strategy to leadership. Completed.

Frisco, TX, US

- Source and develop content for both Facebook and Twitter, posting twice daily.- Work with owner on content strategy, periodically re-evaluating social goals and recommending changes as needed.- Develop and send newsletters to 1200 subscribers via MailChimp.- Helped to promote first company event for users in February 2014 via Social Media and Email; also.

* 6-month contract- Led execution of social media strategy for North America, working closely with the global social media team on strategy updates.- Managed social media agency handling community management, content creation, customer support, and reporting for Facebook and Google+.- Evaluated and revised content strategy for the brand on Facebook and.

Los Angeles, California, US

- Continual success in meeting ambitious social media goals for Hotels.com, increasing Facebook Likes by over 370,000 and Twitter followers by over 4,000 in 8 months with a mix of organic and paid efforts.- Oversaw activities across all relevant social media platforms (Twitter, Facebook, Google+, YouTube, LinkedIn, etc.); acted as the filter for the brand.

Westlake Village, CA, US

- Engaged and grew a thriving online community for Microsoft's Zune on Facebook and Twitter, increasing Facebook Likes by 15K in 9 months. - Managed content creation based on weekly marketing directives. Wrote multiple blog posts per week. - Researched and performed social media needs analyses for prospective clients.

Los Angeles, CA, US

- Contract position working on Activision's Guitar Hero, increasing Facebook Likes by over 1 million in 4 months. - Handled all social media properties for clients - Facebook, Twitter, YouTube, and forums. - Researched and wrote copy for client approval each week. - Posted all content and responded to user questions or referred to clients' customer support.

- Effectively boosted Mr. Bell's profile and generated increased interest through expert management and quality improvements to websites: Twitter – started page, gained 70K followers; MySpace – grew fan base from 3K to 300K; Facebook – increased fan count from 300 to 120K. - Maximized popularity and gained valuable exposure by initiating multiple giveaways.

Toronto, ON, CA

- Advanced hospitals' abilities to lower costs and boost operational efficiency through deployment of Action-OI, which provides access to a large database of client-supplied information and enables effective benchmarking against "best-in-class" organizations.- Optimized analysis and client success through implementation of Care Discovery, which provides.

Ba, Communication - Radio/Tv/Film

Ms, Computer Information Systems