Vanessa Duffley Email & Phone Number

Saint John, New Brunswick, Canada

• Manage overall operations for effective and successful management of labor, productivity, quality control, and safety measures for a team of 30 employees within a time-sensitive production environment.• Create and execute a strategic sales and marketing plan to strengthen current customer relations and expand our customer base to achieve annual sales targets.• Develop and implement overall preventative maintenance plans and emergency repairs of the production and office facility, production equipment, technology, and fleet of vehicles.• Lead business development by identifying and evaluating opportunities for expansion and growth through capital investment or new business relationships.• Actively manage P&L, examine financial data and financial statements, lead period financial reviews, communicate scorecard updates, and execute other reports for upper management.• Ensures robust safety culture facilitated through proactive culture, training, and inspections to exceed worksafe standards.• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service to deliver quality on-time to our customers.• Conduct interviews and make hiring decisions; train new and existing employees; establish performance goals and measures; coach and support career development; address employee performance and corrective action plans; and motivate through tailored recognition and rewards.• Maintain constant communication and relationships with key vendors to optimize pricing, rebates, service, and ongoing management of inventory and warehouse optimization.• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity.• Work closely with legal and safety to ensure that contracts and agreements are conducive and compliant.• Establish cross-functional teams to improve processes and systems, including ERP and other software.

Saint John, New Brunswick, Canada

Oversee daily operation of a fast-paced and unpredictable customer-facing service team of ~50 tradespeople and 6 Supervisors. Led a major culture change and successfully increased employee engagement and trust since February 2022, using expertise in people, engagement, and inclusive leadership.Promote safety culture and ensure all work is performed is in accordance with safety policies and regulations.Quote and bid for upcoming projects, turnarounds, etc., and ensure we have the adequate resources to complete the quoted scope of work.Work with Supervisors to coordinate all aspects work assigned to the team, from start to finish so that it is completed on time and within budget.Monitor progress and performance against plan; take action to quickly resolve problems and minimize delays.Identify, develop, coach and mentor Front Line Supervisors and Field Services Employees.Communicate clear instructions to team members and ensure problems with scope are addressed early and mitigated.Have proactive customer management with clear, consistent communication to build positive working relationships.Set and adjust priorities, allocate tasks, and organize employees to meet targets and milestones.Lead meetings with employees to provide updates on various subjects including customer feedback, company messages, and pre-planning of upcoming work.Oversee completion accuracy and timeliness of time sheets for work performed. Manage time entry in Kronos to ensure accurate payroll and billing, action any payroll errors quickly. Coordinate ongoing maintenance of company fleet and rentals.Actively manage work orders in Enterprise 1 as jobs progress through to invoicing approval. Proactively manage workforce to ensure coverage through Block releases, vacations, decline in work and other business changes to reduce unbillable labour.Complete investigations, post-mortems, inspections, thoroughly and in a timely manner that maintains a employee-first experience.

Saint John, New Brunswick, Canada

Strategic focus on engagement, culture and diversity, equity, and inclusion across JDI. Provide thought leadership and market research to determine areas where we can evolve JDI culture to attract and retain top talent. Provide strategic leadership on employee engagement and employee experience initiatives, including JDI's annual employee engagement survey and On Demand surveys.

Saint John, New Brunswick, Canada

Manage the NEXTGen Talent Tracks (Leadership Program for High Potentials) to support the organization’s long term goals.Oversee internal and external Corporate Leadership offerings for the enterprise (Approximately 18,000 employees).Propose and develop new programming ideas to close identified development gaps.Lead design and implementation of program frameworks and toolkits to ensure comprehensive change management.Lead our employee rewards and recognition platform to optimize employee experience and engagement.Aid senior leadership by collecting and analyzing data to identify areas of improvement.Monitor Talent Management program performance, gather data and draft reports to inform senior leaders on progress.Improve cross-departmental cooperation and information sharing by implementing shared processes and a steering committee to capture the voice of the customer.Maintain strong knowledge of best practices and progressive HR technology platforms.Oversee program budgets to ensure accurate accounting for all expenditures are within annual Talent budget.Establish and deepen partnerships with third-parties to improve employee lifecycle data while streamlining processes and automating non-value added work.Improve productivity and performance of team members and HRBPs through hands-on coaching.Led our transition to a new engagement survey provider in 2019 and continue to manage the annual engagement survey and pulse surveys.Manage the administration and optimization of our New Hire and Exit surveys.Lead the governance of new Operational courses for the enterprise to maintain integrity and standards.

Saint John, New Brunswick, Canada

Toronto, Canada Area

Act as a trusted advisor in all aspects of HR for two client groups (Paper Mill and Maintenance).Influence and align leaders to successfully execute business strategies and initiatives. Provide ongoing support to employees and leaders on all services, programs, policies, and legislation.Coach leaders on performance management, staffing challenges, and succession planning.Anticipate needs, facilitate discussions, and ask thought-provoking questions to achieve best results. Execute all administrative tasks with attention to detail and eye for continuous improvement.Remain up-to-date on emerging trends and best practices to challenge status quo.Coordinate all hourly and student full-cycle recruitment for multiple locations (both US and Canadian).Manage communications material for social media and digital ad campaigns and career fairs.Analyze HR metrics and trends to guide business decisions.Assist with audits and other ad hoc projects and requests.

Dieppe, New Brunswick

Execute full-cycle strategic international recruitment for all hourly, skilled trades, and student positions across all of our manufacturing and corporate sites: Dieppe, NB, Toronto, ON, Macon, GA, Fort Edward, NY.Pipelining talent for our entry level plant positions, difficult to fill positions, and others in preparation for future vacancies. Manage the recruitment process and all communications effectively to ensure a positive candidate experience.Coordinate mass pre-employment testing sessions at each location. Train others on our pre-employment assessment proctoring and facilitate pre-employment testing sessions as needed.Coordinate all interviews (first, second, and executive level), utilizing video conference ability when needed.Conduct in-person and video interviews, phone screens, and reference checks for all roles. Develop a premiere student co-op experience to attract top student talent to ICP.Create student resources for hiring managers outlining the process and expectations of hiring student to ensure a consistent experience.Build and strengthen educational institution partnerships to facilitate student recruitment.Arrange on-campus recruitment events for all sites. Collect feedback on recruitment events to continuously improve and develop a robust student pipeline.Implement various sourcing strategies including social media and in-person communications for challenging roles.Responsible for driving a variety of recruitment projects to gain efficiencies and consistency in our processes. Ex. moving to online testing, outsourcing reference checks, infographics etc.Create, open, and update job postings.Send weekly internal communication regarding our current career opportunities.Manage all candidates through our applicant tracking system (Taleo). Supervise and train a Recruitment Co-op Student who is responsible to support full-cycle recruitment and all relevant projects and initiatives throughout their term.

Dieppe, Nb

Was hired into this role in anticipation of increased support needed for our new plant being constructed in Macon, Georgia. Was fortunate to be offered a full-time permanent position with this team after only 2 months in this role. Responsible for many of the items included in the above description - hourly, skilled trades and student recruitment focused.

Moncton, Nb

Supported employee recognition events across the province of New Brunswick (YOS & Retirement).Organized hundreds of recognition gifts, cards, and materials for each employee by specific site and event.Organized the quarterly engagement results into a game to inform and involve the Executive Leadership Team of their reporting employees' results.Created a standardized template for recognition letters to incorporate new branding.

Moncton, Nb

Authorized requests for the Federal Administration Program.Managed highly confidential data.Executed tasks with high attention to detail making minimal errors.

Bachelor Of Arts (B.A.) Honours With Distinction, Human Kinetics

Advanced Diploma, Human Resources Management/Personnel Administration, General, Top Of Class