Christina Sanchez Email & Phone Number

Spring Hill, Fl, Us

Maintained a robust Learning Management System (LMS) environment: Managed 245 courses, 48 custom reports, 28 custom pages, supported 3,600+ users across 95 restaurants and 2 brands.Migrated Learning Management System (LMS) from eLogic to Docebo: Collaborated with the LMS administrator to plan and execute a successful platform migration from the RFE to the platform launch. Focused on information architecture, file organization, and user migration to ensure a seamless transition. Conducted A/B testing of user journey maps to identify the most effective layout for user information access upon login.Empowered growth: Provided ongoing data reporting and training support to Franchise Business Consultants, franchisees, and operators.Led a high-performing team: Managed a team of 4, resolving 500+ Zendesk tickets annually through canned responses, clear documentation, and established policies.

I elevate the learning experience with our training materials and on our Learning Management System. I craft engaging training materials, targeted team member buy-in surveys, and A/B testing to continuously improve their effectiveness and learner satisfaction with job aids. Time in training versus effectiveness of training is always top of my mind! Additionally, ensuring learners have a smooth, effortless interaction with the LMS is key in getting your team members interested in come back for more training to grow their skills. Delivered a 374% increase in active user engagement (2023), resulting in record user growth (over 2,000 monthly users) within 3 years. This garnered recognition from Docebo, featuring our Training team in a user case story.Increased training completion rates by 170% through the implementation of short microlearning videos (2023).Streamlined the Culture training course, reducing completion time by 76% (from 35 minutes to 9 minutes) while maintaining core content (2024). This is expected to save Melting Pot franchisees over $13,000+ on training costs.Championed the St. Jude Thanks & Giving promotion, resulting in a 3.5 times increase in page views and a $40,000 increase in donations (2023).

Tampa, Florida, United States

I design, develop, and evaluate engaging learning experiences that bridge knowledge gaps and empower learners.Spearheaded a training materials refresh: Redesigned training manuals, job aids, trainer guides, and prove worksheets to present a professional brand image. Implemented visual hierarchy, incorporated photos for better engagement, and utilized color-coding to differentiate training positions.Spearheaded national training rollouts: Strategically planned and executed training programs for 8 new projects (national and Limited Time Offer menus) annually.Developed 1,700+ engaging training materials (e-learning modules, guides, etc.) for 17+ team member and management learning plans. I used Adobe InDesign, Adobe Illustrator, Articulate Rise, Articulate Storyline, and storyboards, scripts, and Microsoft Power Point to create the training materials.

Spring Hill, Florida, United States

My approach is simple, yet intentional. I bring to the table over a decade of design experience, fresh ideas, and enthusiasm for each of my clients, which in return delivers a high-quality product.

Chasm Communications, Inc. is a Tampa-based user experience design firm dedicated to creating innovative, user-centric, solutions for enterprise applications.Collaborated with a cross-functional team (UI/UX architects, designers, developers) on user-centered design: Discovery sessions, research, wireframing, and high-fidelity mockups.Partnered with Product Owners and SMEs to understand business needs: Utilized gamestorming workshops and developed roadmaps using sketches and killboarding sessions.Employed various user research methods (6 listed): Heuristic Analysis, Persona Development, User Scenarios, Card Sorting, Project Scoping, and Vision Sharing to define project requirements.Led a full-day comprehensive usability testing session was conducted with 24 participants across 8 sessions: Functionality analysis, user story creation, and participant feedback resulted in the identification of over 15 potential improvements and functionality bugs. These findings were presented in a clear report to product owners, paving the way for a more user-friendly experience.Championed design consistency: Audited and documented designs, drafted recommendations, and implemented style guides and Sketch libraries.Created and ensured implementation of the UI style guide documentation across multiple applications.

Westchase, Fl

Shake Creative

Led and mentored a cross-functional team (designers, marketing specialists, copywriters) to develop a top-tier branding, advertising, and marketing program.Managed a high-volume workload, orchestrating and delegating 30-50 projects daily.Delivered a comprehensive range of marketing materials: newsletters, flyers, magazine layouts, website mockups, and more, for country clubs, financial groups, real estate agents, and mortgage brokers. Designed over 250 marketing materials: flyers, website mockups, ads, promotions, newsletters, magazines, book covers, app icons, e-blasts, etc.Ensured brand consistency across all country clubs, collaborating with multiple designers to maintain a unified visual identity.Optimized Concert Golf Clubs' 150+ product online template flyer system: establishing clear goals and procedures, training the design team on SOPs, and educating Country Club employees for effective system utilization, streamlining monthly management.Created and deployed e-blasts using Dreamweaver and Mailchimp.Clients: David Jacobs Publishing - Food Traveler, Adventure Outdoors, and Everyday Home MagazineCountry Clubs such as St. Pete Yacht Club, Isla del Sol Yacht and Country Club, Kensington Country Club, Countryside Country Club, Tampa Palms Golf and Country Club, The Country Club at Woodmore, Hunter's Green Country Club, Lake Jovita, Harbor Ridge Yacht and Country Club, The Peninsula Yacht Club, Dunwoody Golf and Country club, Macgregor Downs Country Club, Innisbrook, Heathrow Country Club, and East Lake Woodlands Country Club.Other Companies - CourseDriver, Florida Cancer Specialists Foundation, Orange Theory Fitness