Strategic Operations Leader with 25+ years of expertise in scaling multi-geographic business operations across Healthcare, Consumer Durables, and Travel/E-commerce sectors. Demonstrated excellence in transforming cost to profit units, driving INR 300 Crore annual revenue and achieving 270% improvement in lead conversion. Successfully scaled global teams to 900 FTE across UK, Europe, USA, and India markets. Leverages business intelligence and digital transformation initiatives to optimize customer experience and exceed operational KPIs in D2C, B2C, and B2B environments.
Cogent E Services
View- Website:
- cogenteservices.com
- Employees:
- 9533
-
General ManagerCogent E ServicesNew Delhi, Dl, In
-
Vice President Call CenterClove Dental Mar 2023 - PresentDelhi, India -
Head Of Call CenterIfb Industries Ltd Aug 2016 - Mar 2023Goa, India -
ConsultantSolonist Jul 2011 - Aug 2016New Delhi, IndiaAdvising businesses on -Outsourcing Strategy & ExecutionBuild - Operate - Transfer of Contact Center ServicesVendor Management -
Assistant Vice President - Call CentreMakemytrip.Com Aug 2006 - Jun 2011Delhi, IndiaAccount Management of the Outsourced processes to leading BPO of international repute. This included selection, negotiation, contracting, transitioning and service delivery.Responsible post purchase experience of product lines.Setup the Call center frameworkCustomer ExperienceQualityAutomation -
Service Delivery LeaderTravelport May 2003 - Jul 2006Delhi, IndiaIn addition to delivery towards Ebookers (European Operations), responsible for delivery towards Customer Service of Ebookers Plc -
Manager OperationsMinerva Telelink Sep 2001 - Apr 2003Transition and delivery of Voice/ Back office outsourced programs
-
Project CoordinatorOrion Dialog Pvt Ltd. Oct 1999 - Aug 2001Setup of Customer care & Back Office functions for India Today Group. Also managed outbound campaigns for Dun & Bradstreet
-
Senior Developer ExecutiveAdvanced Technology Labs Apr 1997 - Sep 1999Delhi, IndiaManaged the Inbound Contact Center
Vebhav Anand Education Details
-
Marketing -
Commerce -
The Frank Anthony Public SchoolCommerce
Frequently Asked Questions about Vebhav Anand
What company does Vebhav Anand work for?
Vebhav Anand works for Cogent E Services
What is Vebhav Anand's role at the current company?
Vebhav Anand's current role is General Manager.
What schools did Vebhav Anand attend?
Vebhav Anand attended Fore School Of Management, New Delhi, Shri Ram College Of Commerce (Srcc), The Frank Anthony Public School.
Who are Vebhav Anand's colleagues?
Vebhav Anand's colleagues are Divya Bhatia, Shaik Nazeervali, Saketh Bysani, Mohd Shahid, Gayathri Gayu, Bilal Siddique, Neha U.
Not the Vebhav Anand you were looking for?
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial