Develop and execute the operational strategy aligned with the overall business objectives.Identify areas for process improvement and optimization within the organization. Streamline workflows, eliminate bottlenecks, and implement efficient processes to enhance productivity and effectiveness.Collaborate with different teams, such as product, engineering, marketing, and finance, to align operational activities with broader organizational goals.Drive a culture of continuous improvement within the organization.

Client Account ManagementTeam & Client Project ManagementDay To Day Operations ManagementResponding To Daily Client & Team QueriesProject Sucess MappingCampaign Strategy Alignment With Team & Client

Business 2 People International is an outsourced business fulfillment company that specializes in delivering outsourced business process services showcasing the skills and talent of Filipinos globally.

Supervise staff within one or more operations departments Maintain proper employment levels through selecting, interviewing, and training of personnel; conduct performance management activities focusing on areas of business development, sales and marketing and customer relationship management within each assigned area of responsibilityMaintain high levels of performance for sales metrics including: average call handling time, sales targets and call answer rate, call quality, order accuracy, etcManage and improve operational processes, policies, and systems in support of the organization’s mission and to improve efficiency and qualityCreate reports, metrics, and commission plans for the organization, as assignedContribute to long- and short-term organizational planning which includes planning forinitiatives geared toward operational excellence

Lead Acquisition and Digital Marketing Team Lead

Managing the Business – Delivery of the service proposition to clients and full end-to-end management of the business on individual clientsSales and Growth - Work with the team to develop and implement prospecting strategies to grow client base or find upsell opportunities to existing clientsCoordinating and managing projects, including delegating tasks to team members and ensuring that deadlines are met.Responsible for managing and maintaining client expectations for all deliverables including developing and maintaining production schedules ensuring timely delivery of all campaign materialsCombine strategic excellence with strong commercial acumen to deliver profitable, sustainable growth and leads his/her portfolio with a large amount of autonomy and accountabilityOverseeing the hiring and onboarding of new team members

Managed over 50 employees across various departmentsDeveloped and implemented sales and marketing strategies to drive revenue growth and improve customer satisfaction.Oversaw business development initiatives, including market research and analysis, to identify new business opportunities and expand the customer base.Led and motivated a team of sales professionals, providing coaching and mentorship to improve performance and achieve sales objectives.Conducted regular performance evaluations and provided feedback to team members to drive continuous improvement.Maintained strong relationships with key stakeholders, including customers, suppliers, and partners.Highly in charge of the company's overall process and revenue growth.Consistently delivered results in driving revenue growth and improving operational efficiency.