Ved Karia Email & Phone Number

Toronto, On, Ca

Vaughan, Ontario, Canada

Toronto, Canada Area

• Provide hardware and software technical support to clients related to the Bell Smart Home security alarm & monitoring solution and services.• Manage, configure, and operate security alarm and monitoring platform.• Manage security camera and sensor configurations, and client account products and services.• Provide support to on-site technicians during installation and configuration of security alarm and monitoring solution and services.• Provide technical support for mobile app and website for Bell Smart Home solution and services.• Create and maintain knowledge base articles for new and existing issues/procedures.• Train new staff on the different job functions required for the role.• Document problem and resolution information in detail.• Create and manage tickets using the SBN CRM tool.• Participate regularly in training on products and services, customer service, general and operational policies, and corporate initiatives, to maintain a good knowledge of all products and services.• Establish good relationships with clients by showing empathy and sensitivity, asking them relevant probing questions to understand the problem or request.• Assume responsibility for customer issues and follow up on a timely basis to ensure the problem has been resolved.• Forward issues requiring further assistance to the appropriate internal responder and follow up on a timely basis to ensure the problem has been resolved.• Support Enterprise Business accounts and client accounts

Toronto, Canada Area

North York, Ontario, Canada

● Provided customer service to all inbound and outbound customer calls.● Handled inbound and outbound calls in a courteous and professional manner