Hostess
Corte Madera, California, United States
-Managed OpenTable reservations, ensuring accurate and efficient booking processes-Greeted and seated guests promptly, providing a positive and welcoming first impression-Responded to phone inquiries, providing information about reservations, menu options, and holiday events-Facilitated to-go orders, from taking orders over the phone to packing orders accurately and efficiently-Supervised and directed a team of servers, ensuring smooth communication and collaboration-Demonstrated adaptability and efficiency in managing a fast-paced work environment-Maintained a strong understanding of the restaurant's menu, daily specials, and promotions to effectively assist customers-Trained new team members on hostess duties, customer service protocols, and restaurant policies