Veda Perry Email & Phone Number

Pineville, Nc

• Planning, executing recreational activities for all involved in a program and transporting people (especially the elderly) to and from venues.• Ensured that all programs were completed timely per the Activity Schedule and assisted Activity Director with the seasonal décor of the facility.• Maintained attendance records for resident activities on a daily basis and notified the Activity Director of supplies needed for the operation of the activities programs. • Encouraged the use of… Show more • Planning, executing recreational activities for all involved in a program and transporting people (especially the elderly) to and from venues.• Ensured that all programs were completed timely per the Activity Schedule and assisted Activity Director with the seasonal décor of the facility.• Maintained attendance records for resident activities on a daily basis and notified the Activity Director of supplies needed for the operation of the activities programs. • Encouraged the use of volunteers and assisted in the supervision of volunteers. Show less

Fort Mill, Sc

Responsible for performing a variety of loan documentation duties on complex loan packages to ensure compliance with Company policies and procedures for loan products. Subsequent follow-ups with departments. May provide guidance and training to other loan documentation team members. Will work and manage a pipeline of highly sensitive clients and may act as a liaison between lenders and legal department.

Fort Mill, Sc

Responsible for reviewing and adjusting collection portfolios to reduce delinquent and problem loans. Analyzing credit information and financial statements Monitor adherence to terms of agreement Responsible for processing workout packages and workstation maintenance and use of excel, Word and Credit reports. Provide administrative support, including ALLTEL/CPI date entry, with Loss Mitigation, Foreclosure, Bankruptcy and collection.

Fort Mill, Sc

Evaluates customer personal financial information base on investor guidelines to determine deficit or surplus.Responsible for account 30 to 90 days, late stage and foreclosure accounts, arranging to collect on delinquent amount and negotiates terms of payments.Assisting customer on general mortgage questions, processing payment over the telephone and submit gems research.Research and source customer loan information, advising customer on company products and service, policies and… Show more Evaluates customer personal financial information base on investor guidelines to determine deficit or surplus.Responsible for account 30 to 90 days, late stage and foreclosure accounts, arranging to collect on delinquent amount and negotiates terms of payments.Assisting customer on general mortgage questions, processing payment over the telephone and submit gems research.Research and source customer loan information, advising customer on company products and service, policies and procedures Show less

Charlotte, North Carolina Area

Responsible for set-up new account services, closing accounts, research billing issues and errors on corporate and individual liable accounts.Assisted customers on billing inquiries and services or products questions, process orders, troubleshoot network and devices, process payments over the telephone. Handled escalations calls for the call center floor and assisted in training of new representatives.

Responsible for maintaining bill cycle with account 30 to 90 days delinquent: follow up payment arrangement, send dunning notices, contact past due customer, researched return check payments and posting error and disconnecting customer service.Handled escalations calls for the call center floor and assisted in training of new finance representatives. Assisted customers on correcting billing issues and processed payments over the phone.

Charlotte, North Carolina Area

Inspected invoices and checks to ensure customer satisfaction and processed wholesale accounts from corporate customers.Provided supervisory support for 5 to 15 representatives and maintained records required by the company and investigated discrepancies.Reviewed processing representatives work for errors.

Performed daily collection activity for assigned per-charge off accounts by communicating with customer,and counseling account holders in credit and collections processes.Assisted customer on general billing questions and processed payments over the phone.Trained of new collection representatives.

Provided administrative/clerical support, and statistical analysis of complaints.Coordinated conventions, special events and fund raising projects.Conducted orientation sessions with new staff and volunteers.Maintained invoices and researched discrepancies of office accounts.