Training process and procedure creation, Team mentorship, operating process creation and restructuring, Ensuring IT Director's vision is fulfilled, Team KPI management, Client escalation point and relationship cultivation, Vendor relationship, Project coordination

Coordinate service to Eclipse clients' remote, field and project needs for engineers. Service desk ticket follow up to ensure customer needs are serviced quickly and efficiently by best resource. Assist IT Director as requested/ needed on service desk efficienciesTrain new engineers on Connectwise utilization Trained staff on change to Connectwise platform Monitor flow of phone queue serviceAssist engineers as needed with service calendar flow. Assist Eclipse Staff and leadership regarding service desk needsAssist service desk manager as requested/ needed.

Coordinate remote and field service nationally for Milner clients. and projectsTrain interns Share the purpose of help desk support with new techniciansInterview and train new service coordinators. Assist Manager of IT as needed with upgrading the efficiency of service technicians offer as well as administrative duties as needed.

Authentic Bahamian Cultural Project

A management consultant service offering Personal Assistant Services, Business Establishment and Organization as well as restructuring of existing small businesses.

Managed Atlanta office, Assisted with recruitment and training, developed SOP, Assisted GM wth operational tasks inclusive of attending TSA/ Airline briefings.

Manager of Department of Surgery- Establishment of Standard Operating Procedure for Surgical Insurance Office- Assisted with departmental handbook for the Department of Surgery- Gave Presentations to Surgical Consultants- Prepared bi-annual reports of progress of Department- Assisted in the establishment of an ACCESS database for Operating Room Utilization- Responsible for statistical analysis, data entry of information for database- Assisted Chief of Surgery with surgical office needs- Established CME database for surgeons- Assisted with onboarding and orientation of new surgeons- Assisted 20 junior surgeons and 22 consultant surgeons with administrative needs within the institution and the community.- Provided medical transcription of multi-specialty reports - Administrator of the Consultants’ Physicians’ Staff Association, the negotiating body for all consultant doctors in the Bahamas- Managed billing and coding for all services within Department of Surgery to Insurance Companies- Liaison between the Department of Surgery and hospital departments as well as Insurance Companies.- Managed all bank transactions; bookkeeping; monthly and end of the year reconciliations - Management of Caribbean ENT Surgeons’ Conference - Management of Caribbean Orthopedic Surgeons’ Association Conference