• Spearheaded the Software Development Life Cycle (SDLC) using Agile Methodology for hotel management projects, ensuring successful integration and implementation of new systems and technologies.• Authored and maintained comprehensive Functional Requirement Documents (FRD), Business Requirement Documents (BRD), and System Requirement Documents (SRD) to detail project scope, objectives, and deliverables.• Created and managed detailed Use Cases and Test Cases to validate and verify new system functionalities, ensuring alignment with business requirements and enhancing guest experience.• Designed and maintained a Requirement Traceability Matrix (RTM) to ensure all requirements were tracked and fulfilled throughout the project lifecycle.• Conducted in-depth analysis of room pricing data using Tableau and SQL and Pandas, providing actionable insights to optimize room rates and maximize revenue. Directly contributing to a 15% increase in profitability through optimized pricing decisions.

• Developed a Python-based email scraping tool integrated with SQL, Excel, and Google API, extracting 500+ targeted emails to streamline outreach efforts and enhance campaign efficiency.• Customized scraping scripts for diverse industry websites, significantly improving the personalization of client interactions and the efficiency of data acquisition processes.• Spearheaded targeted outreach initiatives that resulted in a 40% increase in lead generation, contributing directly to business growth and development.• Developed and implemented communication strategies that optimized client interactions, boosting the effectiveness of client engagement.• Led collaborative efforts with cross-functional teams to analyze and interpret data trends, delivering actionable insights that drove strategic decisions and enhanced operational efficiencies.

• Developed VBA macros to retrieve and categorize employee clock-in data, optimizing payroll operations for enhanced accuracy and efficiency.• Led a 50% increase in efficiency through strategic deployment of VBA-powered Excel Macros, ensuring precise data handling processes.• Utilized VBA programming to fetch and categorize employee hours by project, enhancing operational efficiency and supporting detailed project cost analysis.• Transformed payroll operations with VBA-powered Excel Macros, setting new standards for precision and operational excellence in collaboration with stakeholders.