Vicki Edwards Email & Phone Number

 Respond to customer/consumer questions and concerns regarding quality and food safety issues. Evaluate product and packaging allegedly involved in injury claims. Review medical documentation from consumer alleging injury or illness. Negotiate compensation regarding alleged injury and illness claims. Make resolution recommendations to Corporate Legal and Risk Management Departments with respect to handling of injury and illness claims based on investigation results. Keep detailed records of all customer/consumer contacts. Alert plants of potential issues relating to quality and/or food safety. Monitor plant cause and correction investigations. Pull weekly reports for use by plant personnel. Management of off site customer/consumer call center. Management of Customer/Consumer Database through the creator of that database. Train plant personnel on Customer/Consumer Database for better record management.

 Evaluated and set up carriers for truckload and less than truckload. Review of DOT and Motor Carrier certifications as well as SafeStat records.  Addressed carrier claims relating to transit issues. Built loads from point of origin to final destination to allow the most cost effective mode of transit within the restraints of DOT Regulations. Lead Hurricane Response Team to provide service to DFA customers within the affected areas. Monitored deliveries and service to TOPCO, Wal-Mart, and Sam’s. Monitored service failures and addressed issues with carriers.

 Maintained Access Database for Produce Claims. Worked with USDA Inspectors regarding incoming produce from outside the U.S. Mitigated carrier claims relating to temperature abuse and/or damage during transit. Liaison between Quality Assurance Department and USDA for all produce into a Wal-Mart Distribution Center.

 Guidance of Q.A. Floor Techs. Monitored HACCP compliance. Environmental, Operational, and Preoperational Swabbing. Maintained HACCP, Sensory, and Weights/Measures Database. Calibration of all temperature probes and line scales. Monitoring of Production and Maintenance personnel regarding compliance with GMP’s, HACCP, and USDA guidelines and regulations. Preoperational Inspection prior to release to USDA. Monitored the Hold/Release Program. Trailer inspections prior to transport. Plant Recall Team Leader

 Guidance of 6 team members responsible for returns, withdrawals, and recalls of Proctor & Gamble. Maintained Inventory Database for P&G within the Wal-Mart Inventory Top Gun System. Member of CERT for Warehouse 2, 4, & 8. Vender Relations Team for P&G, RCA, and Motorola