Regional Support Manager
CurrentManaging a portfolio of homes providing financial and quality support and direction to the team. Improved CQC rating whilst in post and involved in achieving Gold IIP stays and ISO9001. Assisted on projects to move from a paper based system to electronic care planning, devising a person-centred care framework and initiating CPD for the lead clinicians in the homes. Worked in partnership with external stakeholders, building strong relationships with strategic leaders and teams. Used audits to inform direction where applicable and built a one team approach to underpin journey to Outstanding. Carried out investigations using RCA approach and assisted in implementing recommendations and driving lessons learnt.