Digital Marketing Account Manager
Temecula, California
Results driven, outgoing Account Manager. Each client is a true partner and I thrive on developing real, authentic relationships. Client success is a priority and I work hard to look for business growth opportunities while ensuring client satisfaction. I have cultivated real relationships, based on trust and respect, as shown in earning multiple 5 star Google and Yelp Reviews in my first year working at Prosites. My role with my clients is a true partnership built on leadership, insight, and guidance. I pride myself on exceptional organizational skills, the ability to build long lasting relationships with my clients based on my outgoing and bright personality, that continues business growth not only for the client but for Prosites. My role involves;Define client success benchmarks and ensure a collaborative relationship with the client to ensure those benchmarks are achieved. Anticipate client risks/issues both inside the agency & within the client’s ecosystem - proactively address them. Review client strategy, contracts, and agreements to make sure that they are accurate and address agency promises made. Continuously monitor client feedback to guarantee a continuously high client satisfaction level. Have an extremely high level of ownership and responsibility; represent the client internally. Collaborate and offer insight into customer retention by recognizing triggers based on customer behavior. Helping clients attain a better online presence through SEO strategy. Optimize web content in order to improve SEOAnalyze the effectiveness of digital campaigns and make suggestions for improvement. Recommend digital projects to increase ROI. Keep up with new trends in digital technology.Basic to intermediate knowledge of SEO strategy and research, PPC campaigns, and Social Media campaigns. Experience with Salesforce