Veena Karoshi Email & Phone Number

San Jose, California, United States

Sunnyvale, Ca

Responsible for protecting and increasing revenue with individual target $12M+ per year. Partnered with Large Enterprise Customers spanning across all business sectors. Proven track record with ability to close complex, high revenue support and service agreements. Senior Member of the Americas Sales Team responsible for annual maintenance revenue.Prepared renewal quotes for maintenance contracts 90-120 days prior to expiration. Hands-on work with salesforce generating all renewal… Show more Responsible for protecting and increasing revenue with individual target $12M+ per year. Partnered with Large Enterprise Customers spanning across all business sectors. Proven track record with ability to close complex, high revenue support and service agreements. Senior Member of the Americas Sales Team responsible for annual maintenance revenue.Prepared renewal quotes for maintenance contracts 90-120 days prior to expiration. Hands-on work with salesforce generating all renewal quotes. Insured maintenance contracts were compliant with contractual obligations of customer’s executed SLA and all Amendments and/or Addendums, VSOE pricing standards, and historical and future product migration paths Show less

Sunnyvale, Ca

Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management process.Monitor all vendor performance and evaluate all orders and provide all required approvals. Verify all order line and prepare order reports on everyday basis and manage all shipment and respond to all inquiries for all status order and resolve all customer issues and prepare efficient schedule for projects.Assisting sales with customer account information on… Show more Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management process.Monitor all vendor performance and evaluate all orders and provide all required approvals. Verify all order line and prepare order reports on everyday basis and manage all shipment and respond to all inquiries for all status order and resolve all customer issues and prepare efficient schedule for projects.Assisting sales with customer account information on current configuration and license.Coordinating with the Finance and Accounting teams on all billing and returns issues.Create new customer set up in the ERP system.Receives and reviews customer purchase orders to ensure they meet finance standards and are SOX compliant. Review and validate terms and conditions, escalate as appropriate. Show less

Irvine, Ca

• Intense sales interfacing, order processing and process returned merchandise• Work with sales on all aspects of the order fulfillment cycle. Run and review backlog reports on a regular basis, work with order administrators and sales on order on hold to resolve open issues in a timely manner.• Processing claims on customer accounts.• Communicate with sales and customer to determine validity of the claim.• Obtain backup documentation and identify reasons for customer… Show more • Intense sales interfacing, order processing and process returned merchandise• Work with sales on all aspects of the order fulfillment cycle. Run and review backlog reports on a regular basis, work with order administrators and sales on order on hold to resolve open issues in a timely manner.• Processing claims on customer accounts.• Communicate with sales and customer to determine validity of the claim.• Obtain backup documentation and identify reasons for customer claims/returns.• Communicate with sales regarding the proof of performance, Internet adds, flyers etc.• Responsible for evaluating the efficiency of various procedures and implementing improved procedure. Show less