• Developing and maintaining strong business relationships with clients and all stakeholders.• Primary point of contact for all the tenants in the building.• Leading performance management, including feedback and mentoring programs.• Producing reports for data analysis.• Enhancing team performance by creating improved procedures, spreadsheets and SOP’s.• Ensuring all customer service KPI’s are being met.• Constant upkeep of branding and promotion of the company’s views… Show more • Developing and maintaining strong business relationships with clients and all stakeholders.• Primary point of contact for all the tenants in the building.• Leading performance management, including feedback and mentoring programs.• Producing reports for data analysis.• Enhancing team performance by creating improved procedures, spreadsheets and SOP’s.• Ensuring all customer service KPI’s are being met.• Constant upkeep of branding and promotion of the company’s views and values, to further exceed in business development and opportunity.Key Achievements: • Feb 2021 - Received Impact award from the client for going above and beyond by managing a major emergency at 161 Collins. Show less

- Monitoring workplace through CCTV and attending to issues on site.- Analyzing incidences through CCTV, using various software for detailed reports.- Access control of visitors/contractors.- Administrative duties such as keeping a records of files, keys, cards etc.- Securing confidential spaces around the building.- Inducting individuals and groups.- Addressing problems that arise in buildings.- Liaison between management and head office.- First aider and fire… Show more - Monitoring workplace through CCTV and attending to issues on site.- Analyzing incidences through CCTV, using various software for detailed reports.- Access control of visitors/contractors.- Administrative duties such as keeping a records of files, keys, cards etc.- Securing confidential spaces around the building.- Inducting individuals and groups.- Addressing problems that arise in buildings.- Liaison between management and head office.- First aider and fire warden.Key Achievements: • Nov 2020 - Received an Impact award from the client for exceptional customer service. Show less

• Meeting with clients to discuss security needs and manage technical venue issues. • Establishing and leading a high-performing security team and coordinating general human resources functions, including recruitment, rostering and the conducting of team meetings. • Supervising extremely busy facilities of up to 100,000 people and a team of more than 100 Security Officers.• Producing incident and post-event reports for senior management teams.• Working as part of a large… Show more • Meeting with clients to discuss security needs and manage technical venue issues. • Establishing and leading a high-performing security team and coordinating general human resources functions, including recruitment, rostering and the conducting of team meetings. • Supervising extremely busy facilities of up to 100,000 people and a team of more than 100 Security Officers.• Producing incident and post-event reports for senior management teams.• Working as part of a large, multidisciplinary security team and collaborating to ensure the safety and security of guests, performers, entertainers and other guests, and venue stakeholders. • Ensuring alignment between the work of security teams and the expectations of stakeholders. Key Achievements: • Managed high-profile events for very large crowds, including the Telstra Vantage event (20,000 pax), the Good Friday Appeal (100,000 pax), and the Mad Men Anime convention (50,000 pax).• Coordinated security for visits by Hillary Clinton, Scott Morrison and Arnold Schwarzenegger, including liaison with Victoria Police, the Australian Federal Police and the US Secret Service. Show less

• Delivering high-quality customer service in fast-paced service environment • Managing stock and inventory in line with operational requirements. • Contributing to the establishment of a high-performing team, including the provision of training, coaching and mentoring on an ongoing basis.• Maintaining a commitment to professionalism and service delivery.• Ensuring compliance with strict food safety standards, and contributing to risk assessments associated with the storage and… Show more • Delivering high-quality customer service in fast-paced service environment • Managing stock and inventory in line with operational requirements. • Contributing to the establishment of a high-performing team, including the provision of training, coaching and mentoring on an ongoing basis.• Maintaining a commitment to professionalism and service delivery.• Ensuring compliance with strict food safety standards, and contributing to risk assessments associated with the storage and preparation of food.• Developing training programs designed to upskill team members across business-critical functions, including food safety, customer service, transaction processing and store presentation Show less