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Vanessa Phan is listed as Customer Success Team Leader at SilverChef, a with 265 employees, based in Brisbane, Queensland, Australia. AeroLeads shows a matched LinkedIn profile for Vanessa Phan.
Vanessa Phan previously worked as Operations Consultant at Silverchef and Customer Success Consultant at Silverchef. Vanessa Phan holds Bachelor’S Degree, Public Relations/Korean from The University Of Queensland.
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Vanessa Phan is a Customer Success Team Leader at SilverChef. She is proficient in Vietnamese and Korean. Colleagues describe her as "Vanessa is a passionate and selfless person who takes a people centred approach that transpires into her leadership. Vanessa and I have worked together in various roles spanning customer experience, coaching and development and most recently supporting her as she transitioned into her well deserved leadership role within a challenging and multi faceted channel. Vanessa has been an absolute rock to her peers and the wider business. She has always been the first to jump in to support and coach team members through difficult and complex scenarios even as a consultant. Through our time working together she has demonstrated her commitment to our people and her ability to influence and inspire others. She has, on multiple occasions, received the annual award of “High Achiever” - a prestigious award that recognises those within the business that have exceeded performance expectations but also in values. Vanessa’s optimistic outlook sees her looking at issues under a solutions focused lens, which saw her to be highly successful in her role as an operations consultant delivering on numerous continuous improvement initiatives from ideation through to implementation. Personally I have enjoyed my time working with Vanessa and would recommend her instantly and highly to any employer, current or otherwise."
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Responsibilities:- Provide leadership, coaching, and support to a team of 9 in Australia and 2 in the Philippines. - Develop specific learning objectives for each consultant through coaching plans (using the GROW model).- Handle complex escalations.- Complete monthly call observations for compliance and quality.- Complete monthly settlement audits.- Create efficiencies within team to optimise work output.
West End, Brisbane
Responsibilities:- Created process efficiencies within the Customer Success space.- Managed communication and process updates to and from the wider company.- Stakeholder management with surrounding departments.- Created process guides, learning briefs and knowledge articles for user consistency and compliance.
West End, Brisbane
Team: Existing Customer Team - September 2021 to May 2022Responsibilities:- Minimising customer churn through identifying customer's needs and offering solutions.Accomplishments:- Awarded the Amplify 'High Achiever' Award in 2022 for being individually responsible for converting $5,909,880.64 in Loyalty and EasyOwn contracts in 7 months. Team: General Enquiries Team - October 2020 to September 2021Responsibilities:- Assist in the on-boarding process… Show more Team: Existing Customer Team - September 2021 to May 2022Responsibilities:- Minimising customer churn through identifying customer's needs and offering solutions.Accomplishments:- Awarded the Amplify 'High Achiever' Award in 2022 for being individually responsible for converting $5,909,880.64 in Loyalty and EasyOwn contracts in 7 months. Team: General Enquiries Team - October 2020 to September 2021Responsibilities:- Assist in the on-boarding process of new customer's, whilst also maintaining and updating the existing customer data base.- Managing multi-channel inbound communication from customer's by meeting and exceeding KPI's within the designated SLA's to achieve optimal results and efficiency targets.Accomplishments:- Awarded the Amplify 'High Achiever' Award in 2021. Show less
Westfield Garden City
My role as Sales Assistant in the company was to provide exceptional customer service and to make sure that the customer's experience met the T2 standard of excellence.Key Responsibilities:- Handled face to face customer inquiries in-store - Use of the POS cash register system- Opening and closing the store, cash handling and EOD cash tallying, completing reports - Proactively established key relationships with customers and co-workers- Experience being Assistant… Show more My role as Sales Assistant in the company was to provide exceptional customer service and to make sure that the customer's experience met the T2 standard of excellence.Key Responsibilities:- Handled face to face customer inquiries in-store - Use of the POS cash register system- Opening and closing the store, cash handling and EOD cash tallying, completing reports - Proactively established key relationships with customers and co-workers- Experience being Assistant Store Manager on multiple occasions. Show less
Other employees you can reach at silverchefgroup.com.au. View company contacts for 265 employees →
Nastassja Lofipo
Colleague at SilverchefGreater Brisbane Area, Australia
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Alexander Ferguson
Colleague at SilverchefGreater Brisbane Area, Australia
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Joel Bennett
Colleague at SilverchefAustralia
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Siva Presad
Colleague at SilverchefGreater Melbourne Area, Australia
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Christopher Navin
Colleague at SilverchefBrisbane City, Queensland, Australia
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Brad Hewett
Colleague at SilverchefGreater Perth Area, Australia
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Olaleye Ebenezer
Colleague at SilverchefNigeria
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Sabia Barakzai
Colleague at SilverchefGreater Brisbane Area, Australia
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Shivangi Taneja
Colleague at SilverchefVancouver, British Columbia, Canada
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Moki Chax
Colleague at SilverchefPatna, Bihar, India
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Activities and Societies: Volunteer for the Student UQ Union.
Quick answers generated from the profile data available on this page.
Vanessa Phan works for SilverChef.
Vanessa Phan is listed as Customer Success Team Leader at SilverChef.
Vanessa Phan is based in Brisbane, Queensland, Australia while working with SilverChef.
Vanessa Phan has worked for Silverchef and T2 Tea.
Vanessa Phan's colleagues at SilverChef include Nastassja Lofipo, Alexander Ferguson, Joel Bennett, Siva Presad, and Christopher Navin.
You can use AeroLeads to view verified contact signals for Vanessa Phan at SilverChef, including work email, phone, and LinkedIn data when available.
Vanessa Phan holds Bachelor’S Degree, Public Relations/Korean from The University Of Queensland.
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