Quality Analyst
CurrentWork as a quality analyst in State Farm process. State Farm is the largest auto andproperty insurance, in the US.Verify the customer's details based on the provided documents with divisional tool iscalled RUMBA. After verified payment credits/debit, recent transaction and policy holderdetails, depends on the balance amount, bill review needs to be set.Before moved to State Farm, I worked in WISH (E-commerce) process.We had to understand the customer's concern and given proper solutions to that viaemail and chat.