Veeravignes V Email & Phone Number

Bengaluru, Karnataka, India

• Handling incoming chat, calls & tickets from users, identifying, and troubleshooting issues, and creating or updating incident and request tickets in Jira.• Offering solutions for common technical problems, guiding users through troubleshooting steps, and escalating issues to higher-level support when necessary.• Monitoring, prioritizing, and managing the status of tickets, ensuring timely resolution, and communicating updates to users.• Remotely assisting user via MS Teams &… Show more • Handling incoming chat, calls & tickets from users, identifying, and troubleshooting issues, and creating or updating incident and request tickets in Jira.• Offering solutions for common technical problems, guiding users through troubleshooting steps, and escalating issues to higher-level support when necessary.• Monitoring, prioritizing, and managing the status of tickets, ensuring timely resolution, and communicating updates to users.• Remotely assisting user via MS Teams & Zoom.• Configured and managed mobile apps using Microsoft Intune for MAM (Mobile Application Management), ensuring secure and efficient application deployment and updates.• Adhering to established processes and procedures for ticket handling, escalation, and resolution. Show less

Bengaluru, Karnataka, India

• Daily routine of checking tickets in our bin load, manage backlogs, maintained SLA/OLA, CSAT, DSAT, MTTR etc.• Remotely assisting user via MS Teams, Quick Assist & LogMeIn.• Implemented and managed Microsoft Intune for mobile device and application management (MDM/MAM), ensuring secure and compliant access to corporate resources.• Troubleshot and resolved Intune-related issues, providing support for device connectivity, application performance, and policy application.• Managed… Show more • Daily routine of checking tickets in our bin load, manage backlogs, maintained SLA/OLA, CSAT, DSAT, MTTR etc.• Remotely assisting user via MS Teams, Quick Assist & LogMeIn.• Implemented and managed Microsoft Intune for mobile device and application management (MDM/MAM), ensuring secure and compliant access to corporate resources.• Troubleshot and resolved Intune-related issues, providing support for device connectivity, application performance, and policy application.• Managed Microsoft Intune compliance issues, ensuring adherence to company policies and regulatory requirements.• Collaborated with IT teams to integrate Intune with other enterprise systems, such as System Center Configuration Manager (SCCM).• Installation and Maintenance of SCCM Client for software center related issues• Managing Domain users, computer, groups, OU’s.• Managed authentication systems including MobilePASS, PING ID and Microsoft Authenticator.• Performed User/Computer/Admin/Service account creation, deletion, and configuration.• Modify computer accounts for project related access, restrictions, and login/account locked related issues.• Troubleshot network connectivity issues, including VPN, LAN, and Wi-Fi problems, ensuring stable and secure network access for end users.• Create Guest Wi-Fi accounts and assist Wi-Fi connectivity related issues.• Created and updated technical documentation and knowledge base articles, contributing to a comprehensive resource for end-user self-help and support.• Worked on issues related to Bit Locker, Software Center, Company Portal & Windows Updates.• Performed installation, configurations of OneDrive and troubleshoot sync related issue.• Access group creation and modifications.• Enable/disable share drive access through access groups.• Guiding users for enable additional windows features and developer mode access with approval. • Supporting colleagues and train new joiners in technical issues, sharing knowledge. Show less

Coimbatore, Tamil Nadu, India

• Managed and maintained internal ticketing systems, tracking and prioritizing support requests to deliver timely solutions and enhance service efficiency.• Troubleshooting Outlook, Office, and VPN related issues• Providing support for user account unlock, password unlock, and password reset.• Monitored and analyzed system performance, identifying, and addressing potential issues before they impact user operations or system integrity.• Provided solution with email, calls and… Show more • Managed and maintained internal ticketing systems, tracking and prioritizing support requests to deliver timely solutions and enhance service efficiency.• Troubleshooting Outlook, Office, and VPN related issues• Providing support for user account unlock, password unlock, and password reset.• Monitored and analyzed system performance, identifying, and addressing potential issues before they impact user operations or system integrity.• Provided solution with email, calls and chat support on high priority tickets.• Provided technical support and training to end-users, addressing issues and enhancing their understanding of system operations.• Handled all tickets within the OLA and SLA with the timely resolution.• Ability to follow procedures and escalate problems in a timely manner.• Analyzing problems and finding root cause of the issues and preventing future occurrences.• Collaborated with other IT teams to resolve complex issues, implement system improvements, and support organizational technology initiatives. Show less