Veeravignes V Email & Phone Number

Bengaluru, Karnataka, India

• Handling incoming chat, calls & tickets from users, identifying, and troubleshooting issues, and creating or updating incident and request tickets in Jira.
• Offering solutions for common technical problems, guiding users through troubleshooting steps, and escalating issues to higher-level support when necessary.
• Monitoring, prioritizing, and managing the status of tickets, ensuring timely resolution, and communicating updates to users.
• Remotely assisting user via MS Teams &… Show more
• Remotely assisting user via MS Teams & Zoom.
• Configured and managed mobile apps using Microsoft Intune for MAM (Mobile Application Management), ensuring secure and efficient application deployment and updates.

Bengaluru, Karnataka, India

• Daily routine of checking tickets in our bin load, manage backlogs, maintained SLA/OLA, CSAT, DSAT, MTTR etc.
• Remotely assisting user via MS Teams, Quick Assist & LogMeIn.
• Implemented and managed Microsoft Intune for mobile device and application management (MDM/MAM), ensuring secure and compliant access to corporate resources.
• Troubleshot and resolved Intune-related issues, providing support for device connectivity, application performance, and policy application.
• Managed… Show more
• Managed Microsoft Intune compliance issues, ensuring adherence to company policies and regulatory requirements.

Coimbatore, Tamil Nadu, India

• Managed and maintained internal ticketing systems, tracking and prioritizing support requests to deliver timely solutions and enhance service efficiency.
• Troubleshooting Outlook, Office, and VPN related issues
• Providing support for user account unlock, password unlock, and password reset.
• Monitored and analyzed system performance, identifying, and addressing potential issues before they impact user operations or system integrity.
• Provided solution with email, calls and… Show more
• Provided solution with email, calls and chat support on high priority tickets.