Veerendra Inumarthy Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

• Developing and implementing strategic plans, marketing plans, budgets, training and goals program to ensure optimum guest satisfaction by means of high service standards, sales potential and profitability on an on-going basis. Responsible and Accountable for desired profitability of the respective unit.• Managing the functions of all personnel through direct and indirect supervision of Managers and Supervisors.• Monitoring the present and future trends, practices systems in the industry, determines and ensures execution of competitive programs.• Oversees and directs the personnel function of the Store including recruitment, hiring, orientation, coaching, counseling, training, wage and salary administration, labor relations, performance appraisals and succession planning.• Monitoring applicable laws and regulations and ensures compliance with the same.• Monitoring, maintaining daily performance records and analysis of MIS report.• Implementing policies and procedures to enable smooth flow of day to day operations.• Upkeep and maintenance of property.• Liaison with mall Management / Local administration.• Ensuring speedy resolution of queries / grievances so as to optimize patron satisfaction levels.• Organizing events, promotions etc. to optimize visibility and maximize revenue.

Nellore, Andhra Pradesh

• Managing a 5 Screen Multiplex with workspace of 98 employees including team member, supervisor, assistant managers of various department i.e. Operation, Administration, Security, Housekeeping, Maintenance, Projection.• Developing and implementing strategic plans, marketing plans, budgets, training and goals program to ensure optimum guest satisfaction by means of high service standards, sales potential and profitability on an on-going basis. Responsible and Accountable for desired profitability of the respective unit.• Managing the functions of all personnel through direct and indirect supervision of Managers and Supervisors.• Monitoring the present and future trends, practices systems in the multiplex industry, determines and ensures execution of competitive programs.• Oversees and directs the personnel function of the multiplex including recruitment, hiring, orientation, coaching, counseling, training, wage and salary administration, labor relations, performance appraisals and succession planning.• Responsible for the security and safety of customers and employees and building, and ensures emergency procedures are established, well publicized, practiced and reinforced.• Monitoring applicable laws and regulations and ensures compliance with the same.• Monitoring, maintaining daily performance records and analysis of MIS report.• Implementing policies and procedures to enable smooth flow of day to day operations.• Upkeep and maintenance of property.• Effective Movie programming.• Liaison with mall Management / Local administration.• Implementation of system & maintaining effective control for all cash transaction areas F&B, Ticketing & Telesales and all revenue points.• Ensuring speedy resolution of queries / grievances so as to optimize patron satisfaction levels.• Organizing events, promotions etc. to optimize visibility and maximize revenue.

Hyderabad Area, India

• Managing a 6 Screen Multiplex with workspace of 108 employees including team member, supervisor, assistant managers of various department i.e. Operation, Administration, Security, Housekeeping, Maintenance, Projection.• Developing and implementing strategic plans, marketing plans, budgets, training and goals program to ensure optimum guest satisfaction by means of high service standards, sales potential and profitability on an on-going basis. Responsible and Accountable for desired profitability of the respective unit.• Managing the functions of all personnel through direct and indirect supervision of Managers and Supervisors.• Monitoring the present and future trends, practices systems in the multiplex industry, determines and ensures execution of competitive programs.• Oversees and directs the personnel function of the multiplex including recruitment, hiring, orientation, coaching, counseling, training, wage and salary administration, labor relations, performance appraisals and succession planning.• Responsible for the security and safety of customers and employees and building, and ensures emergency procedures are established, well publicized, practiced and reinforced.• Monitoring applicable laws and regulations and ensures compliance with the same.• Monitoring, maintaining daily performance records and analysis of MIS report.• Implementing policies and procedures to enable smooth flow of day to day operations.• Upkeep and maintenance of property.• Effective Movie programming.• Liaison with mall Management / Local administration.• Implementation of system & maintaining effective control for all cash transaction areas F&B, Ticketing & Telesales and all revenue points.• Ensuring speedy resolution of queries / grievances so as to optimize patron satisfaction levels.• Organizing events, promotions etc. to optimize visibility and maximize revenue.

Kakinada, Andhra Pradesh

• Oversees operations of all sections in the department to ensure that standard operating procedures are implemented consistently.• Conducts daily briefing of staff to appraise them of the new developments, policies and procedures and updates of events and activities in the hotel.• Control overbooking limits and up selling of guestrooms during sell-out dates thereby maximizing hotel revenues.• Management of room inventory and maximizing of room revenue, yielding and up selling in co-ordination with Sales and Marketing Division.(Revenue Management)• Monitoring and Control of costs related to Front Office operations.• Maintenance of good customer relationships at all times.• Support and assist Front Office personnel at peak periods• Identify training needs, develop formal training and implement training sessions.• Responsible for managing Front Office staff leave, duty allocation and grievances.• Assist in schedules and regularly conducts routine inspection areas under control.• Fully conversant with all hotel emergency procedure.• Analyze and approve discount and rebates.• As a Front Office Manager, I look after the department efficiently, diligently & economically, so that Department’s function runs smoothly. • I am responsible for profitably management, improve profitability of the different outlets, maintain a high level of service and operation excellence, making of required manpower and motivate staff.• Assistance in planning-organizing-directing-controlling and monitoring organizational operations, implementation of budgeted activities and reporting to General Manager. • Timely and accurate submission of all corporate and local reports.• Constantly monitors key performance indicators for the department and takes corrective action.• Provide input for probation and formal performance appraisal discussions.

Mysore, Karnataka

• Create and produce reports as required. • Coordinate schedules. • Participates in property initiatives. • Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards. • Ensure that all accounting transaction and cash handling procedures are in compliance. • Relive front office departments for breaks/lunches. • Conduct regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals. • Pro actively identify potential guest issues. • Develop monthly training items to foster development. • Perform associate evaluations, provide coaching and development. • Monitor guest satisfaction processes, and respond to guest concerns, and inquiries.

Bahrain

• Create and produce reports as required. • Coordinate schedules. • Participates in property initiatives. • Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards. • Ensure that all accounting transaction and cash handling procedures are in compliance. • Relive front office departments for breaks/lunches. • Conduct regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals. • Pro actively identify potential guest issues. • Develop monthly training items to foster development. • Perform associate evaluations, provide coaching and development. • Monitor guest satisfaction processes, and respond to guest concerns, and inquiries.

Hyderabad, Telangana

• Developed and implemented strategies for front office, bellstand, parking, concierges, etc. that support achievement of the hotel's goals. • Developed and implemented processes and procedures for assigned departments which support achievement of service and financial goals. • Ensured front desk handles billing and cash in accordance with hotel's standards. • Planned and coordinated hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments. • Developed and implemented strategies and practices which support employee engagement.

Hyderabad, Telangana

• Monitored the delivery and measurement of guest service consistent with the service standards and brand attributes. • Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction. • Performed all front office duties when necessary. • Prepared front office activity reports for review. • Scheduled employees based on volume, demand patterns and scheduled group travel arrangements. • Participated in formulating selling strategies and rate structures. • Performed quality control audits and ensured hotel credit policies were enforced.

Manali, Himachal Pradesh