Veerendra Kumar Email & Phone Number

New Delhi Area, India

Ghaziabad

Solapur Maharastra

• Ensuring all SOPs, check lists and training the associates for all follow ups for a seamless night operation and making an error free opening day after day.• Training, Coaching, Mentoring & Hand -Holding of Associate/s in safety standards, maintaining daily pre-operational checklist for forklifts.• Regular motivation, personal caring, team building, following 4 C's culture (Courage, Care, Customer Satisfaction & Continuous Improvement) promoting healthy work environment among associates.• Maintenance of Water tanks, Wash room’s urinals maintenance, AHU's, Coffee vending machine, Electricity panel rooms, Electricity substation, Outer garden maintenance, parking area lights.• Empty slot tag, daily pre-operational checklist, maintaining associate checklist, daily drop down tracker, security work flow checklist, housekeeping cleaning & zoning checklist as per process.• Developing new checklists for keeping track of support departments, coaching every associate about EDLC & EDLP.• Rotation of associates on different departmental roles & responsibilities, train them for other roles.• Night working module to carry the works done, efficient way and optimizing man power, motivating and trainings.• Working and coordinating with all departments on the rectifications and problem solving to make seamless operations via checklists and night observations.• Forwarding ideas for CSR to store HR & Store Manager in any way we can fulfill our social responsibility. Minimum 4 CSR activities involvement.• Maximum weightage to safety standards as per company policy. Maintaining “ZERO” accident history via following best practices while having walked inside and outside the store daily basis• To handle the merchandize safely to reduce damages and shrinkage, to check and maintain FIFO across the merchandise display as per MFG and EXP/best before to avoid any expiry while displaying

Previously associated with Reliance Communication.The Key KRAs are1. Facility & Project Management- Responsible for upkeep of Project & Store Electrical (All electrical equipment), Civil & mechanical maintenance, HVAC and full adherence of company process. 2. Coordinating with Operations -Team so that Projects work on Sites & stores are complying to quality assurance as agreed and on time competition of Projects. Leading O&M team for the over all Circle. SLA management as per the AMC by keeping a check on the activities as scheduled. 3. Cost Management-Profit maximization through optimization & strict monitoring of cost .Preparation of annual budgets for maintenance expenditure and for improving the productivity.4. Vendor Management - Identifying the potential vendors and preparing proposal for Housekeeping, MEP, Security, Commissioning, Diesel filling, Mobile DG, Pest Control, Fire agencies etc. after technical & commercial evaluation of the bidders for AMC's .5. Liaison & Coordination with different Government Departments- dealing with Statutory Regulatory authorities for seamless operations & timely completion of tasks. 6. Process Audits for Projects-Responsible for accurate and timely completion of Project , Facilities & administration work & delivering the performance development process for all team members. Monitoring process & optimize resource utilization, ensure quality, productivity and process efficiency.8. Customer satisfaction-Responsible for ensuring proper pre and after service to both internal & external Customer with minimize call escalations and maximize customer satisfaction.9. Training & Development-Responsible for imparting training to all manpower of the store in subject to facility & safety.Key Achievement across the tenureConferred upon with Trophy by HUB CEO for timely completion of Project work in 2011.Reduced and rationalized OPEX against the planned for

Maintenance", Big Bazaar for Delhi & NCR Largest retailer that operates in multiple Retail format in both the value and lifestyle segment with more than 1200 retail stores. Profile: Responsible for Administration and Maintenance of Big Bazaar individual store for Delhi & NCR.KRAs included Facility& Administration Management, Heading the Profit Protection cell, Safety Management, Adherence of SOP's & Audits, Vendor Management ,Training & Development, Statutory compliance ,PR & Liaising with Malls & Local Authority, Enhancement of Operations Parameters.

Masters Of Business Administration, Operation

Bsc; Diploma, Electrical