Veeresha B Email and Phone Number

1. Worked as Trainer for Sales manpower and support staff by following five steps oftraining.2. Worked as Process Co-ordinator for both Sales & Service Departments and ensuringoccurrence of processes prescribed by Toyota and in-dealer developed processes.3. Worked as DISHA (Dealer Improvement System through Holistic Approach) Coordinatorand thereby ensuring the adherence of DISHA Parameters by monitoring onmonthly basis.4.Worked as ISO Co-ordinator and leaded the Environmental Management Systemcore team of the dealership to comply the requirements of ISO norms.5. Took Responsibilities of SHE (Safety Health & Environment) for employees ofthe dealership by conducting mock audits and necessary countermeasures forgaps identified.6. Took Responsibilities of DESI (Dealer Expectations Standards India) and highlightingthe gaps to the team and Management to bridge the gap and in turn to achieve therelevant scores.7. Continuous motivation to the employees of the dealership through employeeengagement activities and SGA’s (Small Group Activities).8. Worked as MDPP Instructor/Trainer for Service Advisors for Processes and ModularTrainings.9. Involved in planning and execution of BIT (Best In Town) Activities.10. Involved in Kaizen activities in both sales and service Departments.11. Salary and Statutory payment processing12. Employee engagement and enablement activities13. To conduct DESS (Dealer Employee Satisfaction survey) on monthly basis tounderstand employee’s expectation levels and satisfaction index scores and preparingthe action plans.14. Preparation of Work v/s Potential matrix for team members to bring them to the nextlevel.