Veerpal Singh , Itil Email & Phone Number

Toronto, Ontario, Canada

Company Acquisition: Led the integration of access management systems during the merger of two banks, ensuring a smooth transition and minimal disruption to user access. Managed user provisioning and deprovisioning processes, adapting them to accommodate changes resulting from the merger, and ensuring timely and accurate access for employees.Worked closely with developers to identify and resolve application issues, resulting in a 20% improvement in application performance and user satisfaction.Automation: Implemented automation scripts for repetitive tasks, improving overall efficiency by utilizing scripting languages (e.g. PowerShell) for task automation.Contributed to the Bank of the West acquisition by providing integral support in acquisition-related processes, ensuring seamless integration and adherence to access management best practices.Collaborated with business stakeholders to gather requirements and define system enhancements that align with business goals and objectives.Oversaw the acquisition lifecycle, from initial sourcing to finalization, while implementing robust access management protocols to uphold security standards and regulatory compliance working liaison with IT audit team.Contributed to the Bank of the West acquisition by providing integral support in acquisition-related processes, ensuring seamless integration and adherence to access management best practices.Collaborated with business stakeholders to gather requirements and define system enhancements that align with business goals and objectives.Oversaw the acquisition lifecycle, from initial sourcing to finalization, while implementing robust access management protocols to uphold security standards and regulatory compliance working liaison with IT audit team.Collaborated with cross-functional teams to identify and implement process improvements that optimize application support services and enhance customer satisfaction.

Toronto, Canada Area

Performed controlled incident resolution including analysis, prioritizing, troubleshooting, and escalation as required meeting the service level agreements.Logged and documented detailed ticket activity until resolution is complete and ticket is closed with the customer.Established new users' account/passwords, utilized active directory; monitored, and updated permissions rights for users.Analyzed, diagnosed root causes, known errors, and resolved challenging issues relating to software applications, Windows OS, SQL Server databases, and other related technologies.Provided client-side application support by analyzing system error and troubleshooting network, server, and database errors.Documented system bugs and reported to the Development team.Demonstrated empathy and patience in every customer interaction while negotiating with over 50 valued customers per day, still continually achieved 98% quality assurance scores by adhering to company policies and guidelines.Managed licensing issues for the Office365 and administration of Office365, OneDrive, Endpoint, MS Teams, Exchange, and SharePoint.Used ETL tools like SQL Server Integration Services (SSIS) packages for data flow from source file such as XML, Excel to other databases with proper mapping.Processed data and performed QA on deliverables for clients before uploading it on Enterprise Content Management System.Coordinated with the senior management team to develop resolving plans for chronic issues.Created more than 50 knowledge bases for troubleshooting of issues on SharePoint and trained 12 new recruits on troubleshooting methodologies and business processes.Collaborate with cross-functional teams to develop and implement strategies to improve customer satisfaction and reduce ticket resolution time.

Gurgaon, Haryana, India

Worked with internal and external business teams to understand and gather requirements to meet expectations• Established data mining strategy in a team for improvising sorting of data• Analyzed data using data analysis methodologies and performed Quality Assurance on the data• Performed data mining analysis for the better understanding of specifications and catalog formation• Analyzed 90 + SQL queries for performance improvement• Identified and diagnosed more than 20 slow-running queries using SQL Server Profiler• Developed 40 + procedures and scripts using MySQL within 3 days• Coordinated with vendors for process improvement• Delivered different project's data at the highest possible quality standards before SLAs• Optimized existing processes, and provided ongoing feedback on troubleshooting tools and processes• Identified areas to increase efficiency and automation of processes and increased the profits by 15%• Informed internal and external stakeholders on progress, key KPIs, gaps, risks, dependencies and prioritization of tasksIdentify patterns and trends in data to provide insights and recommendations for improving business performance and decision-making.Develop data visualization dashboards to effectively communicate key findings and insights to internal stakeholders.

Gurugaon

Studied different steps involved in designing and manufacturing of high capacity steam and gas turbines.

Master'S Degree, Project Management

Bachelor Of Technology - Btech, Mechanical & Automation Engineering