• Act as the internal and external liaison for provider networking, maintaining positive working relationships with participating physicians, participating physician groups (PPG’s), multi-specialty groups, and/or ancillary providers within assigned area. • Act as account manager for assigned groups acting as gatekeeper for interactions with other internal departments.• Responsible for daily administration and operation of the contractual provider relationships, including overseeing accurate and current provider databases, providing training, education and information to providers.• Serve as primary point of contact and liaison between assigned providers and the health plan.• Participate in special projects.

• Served as administrative support to the Manager of Operations of Central Florida, supervisors and staff, including managing phone calls, tracking documents for review/signature, making meeting and travel arrangements.• Managed purchasing activities, including creating and submitting purchase requisitions accurately and timely, processing purchasing card transactions as required, and maintained office supplies and equipment.• Coordinated office collaborations and facilitated communication as needed.• Managed human resources tasks and supported other Human Resources (HR) liaisons.• Prepared and processed travel within established guidelines and obtained needed approvals.• Performed other related duties as assigned.

• Delivered World -class customer service, while responding to Customer inquiries and concerns via multiple channels (calls, chat, mobile messaging).• Built meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express.• Enhanced our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs.• Met and exceeded quality goals, compliance regulations and productivity targets.• Navigated computer systems and applications to service our Customers, and enabled them to get the most from our online and mobile platforms.• Documented necessary information, such as payment details, Customers change of details, change of address and travel notifications.• Re-prioritized and adapted to an ever-changing environment

• Answered telephones, greeted, responded and provided information to clients.• Logged and distributed incoming correspondences.• Set up, organized and maintained paper and electronic filing systems in accordance with recognized procedures and standards.• Processed and tracked pleadings. • Recorded and monitored deadlines.• Updated status and tracking reports. • Collected and retrieved information from files as needed.• Created, formatted, revised and edited legal documents such as deeds, affidavits, complaints, and briefs.• Prepared and edited correspondence, minutes, letters, memos, presentations and spreadsheets.• Reviewed and proofread documents and correspondence to ensure accuracy.• Processed and distributed documents effectively.• Planned and scheduled appointments, conferences, meetings and travel arrangements for legal staff.• Coordinated logistics for meetings and conferences.• Provided administrative support including copying, scanning and faxing.