Christie V. Email & Phone Number

Orlando, FL, US

Doral, Florida, United States

• Act as the internal and external liaison for provider networking, maintaining positive working relationships with participating physicians, participating physician groups (PPG’s), multi-specialty groups, and/or.
• Act as account manager for assigned groups acting as gatekeeper for interactions with other internal departments.
• Responsible for daily administration and operation of the contractual provider relationships, including overseeing accurate and current provider databases, providing training, education and information to providers.
• Serve as primary point of contact and liaison between assigned providers and the health plan.
• Participate in special projects.

Kissimmee, Florida, United States

• Served as administrative support to the Manager of Operations of Central Florida, supervisors and staff, including managing phone calls, tracking documents for review/signature, making meeting and travel arrangements.
• Managed purchasing activities, including creating and submitting purchase requisitions accurately and timely, processing purchasing card transactions as required, and maintained office supplies and equipment.
• Coordinated office collaborations and facilitated communication as needed.
• Managed human resources tasks and supported other Human Resources (HR) liaisons.
• Prepared and processed travel within established guidelines and obtained needed approvals.
• Performed other related duties as assigned.

Remote

• Delivered World -class customer service, while responding to Customer inquiries and concerns via multiple channels (calls, chat, mobile messaging).
• Built meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer.
• Enhanced our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs.
• Met and exceeded quality goals, compliance regulations and productivity targets.
• Navigated computer systems and applications to service our Customers, and enabled them to get the most from our online and mobile platforms.
• Documented necessary information, such as payment details, Customers change of details, change of address and travel notifications.

Miami, Florida, United States

• Answered telephones, greeted, responded and provided information to clients.
• Logged and distributed incoming correspondences.
• Set up, organized and maintained paper and electronic filing systems in accordance with recognized procedures and standards.
• Processed and tracked pleadings.
• Recorded and monitored deadlines.
• Updated status and tracking reports.