Federico Vega Email & Phone Number

Airdrie, AB, CA

Cloud for Good works with higher education institutions and nonprofit organizations to create transformational value with Salesforce.

• Project Manager for Salesforce platform implementations in the Non-profit / Higher Education sector.
• Lead project teams and stakeholders through implementations, digital roadmaps and strategic plans, including prioritization and phase planning to align with their organization's objectives.
• Liaison between client and project teams to ensure the most value is delivered to our clients, build strong relationships and become a trusted advisor to our clients to ensure project success.
• Leverage technology and data to enable our client's teams to do their best work and meet organizational targets through a people-centered approach and design.

Vancouver, Canada Area

• Project Manager for cloud technology implementation / digital transformation in the Non-profit sector.
• Work with and lead internal and external project teams through strategy, design and execution, including solution engineers/architects, developers and specialists for different project stages: planning, build, data.
• Facilitate workshop sessions with key stakeholders to identify and gather specific business requirements and critical success factors.
• Provide thought leadership and best-practice recommendation to clients to help streamline organizational processes and take advantage of system-related efficiencies.
• Enable clients to take ownership of their system, helping them become heroes in their own organizations.

• Led project to improve a critical post-purchase process directly impacting the bottom-line and customer's experience, improving the KPI by 15%+ to an industry-leading level.
• Proposed and led a project to implement a process update that led to U$10MM+ in annualized savings.
• Partnered with external vendors and internal partners to streamline processes related to NSO, that will lead to U$100k+ in annualized savings.
• Leveraged external partnerships to streamline in-store processes to ensure scalability and adoption in a high-growth environment.
• Manage all in-store processes and KPIs, initiating, implementing and managing adoption when needed, to align with the business strategy.
• Reduce Opex and improve customer experience by constantly reviewing and improving processes, leveraging internal and external partnerships and finding/creating efficiencies.

• Proposed, drafted and implemented Indochino's Terms and Conditions.
• Opened and/or relocated and refixtured all Showrooms on Indochino's retail network.
• Implementation and leading of processes, procedures and solutions within retail operations.
• Execution and maintenance of Indochino’s retail environment vision
• Planning and execution of Showroom deliverables, including handling of and collaboration with internal and external stakeholders.
• Execution of Showroom Opening projects.

Vancouver, Canada

• Understand customer issues over time and develop compelling solutions.
• Consistently work with other teams to track, solve and innovate processes and procedures.
• Provide world-class customer care to Indochino customers.
• Liaise with internal and cross-functional teams to anticipate and solve customer issues.

• Managed customers’ relationships and accounts.
• Managed all phases and processes of projects, including communications, risk and stakeholder management, recruiting, among others.
• Proposed and successfully implemented a project to unify the company’s internet domain names into one company-wide domain, improving internal and external communication.
• Proposed cost-cutting initiatives which generated more than 40% savings on the company’s monthly operating expenses.
• Negotiated and formalized all contracts entered into by the Group.

• Drafted and prepared RFI, RFP and RFQ documents for procurement procedures, including SEM/SEO, Social Media management, In-flight entertainment, In-flight meals/catering, Traveler’s Insurance services, etc.
• Provided legal and business advice in large transactions such as a Syndicated Loan Agreement of U$ 100 Million and the merger between Avianca and TACA Airlines.
• Drafted and implemented terms and conditions for the joint Loyalty Program between Avianca and TACA (LifeMiles).
• Reviewed and negotiated an Incentives Agreement of more than U$ 1 Million between LifeMiles and one of the world’s largest credit card processors/companies.
• Negotiated agreements with more than 22 airlines prior to the incorporation of Avianca and TACA into the Star Alliance group.
• Member of legal team that led the company in internal customer satisfaction surveys from 2007 to 2012 that was also recognized in 2010 as the Best Corporate Legal Department in El Salvador.

• Proposed, negotiated and agreed with the Public Registry of El Salvador, the creation of the "Express Service", that guaranteed the reduction of customer’s waiting period for real estate registration by 75%.
• Managed legal aspects of negotiation, buying and registration process of real estate properties.
• Negotiation and formalization of leasing and sale agreements for the premises located in Roble’s premier real estate developments.
• Managed corporate documentation throughout Central America and the Caribbean.

Master'S Degree, Master In Project Management

Master'S Degree, Master In Insurance Management And Technique

Bachelor Of Laws