Caio Veiga Email & Phone Number

SegurosAnálise de oportunidades em mudanças de regras de elegibilidade e negociação com Seguradoras parceiras.Cartão de crédito- Produto Core do CSF, desenhei junto a squad estratégias de comunicação e ações para aumentar o índice de desbloqueio e ativação do cartão (Onboarding) através de triggers, além de ações para reativação de clientes inativos..

Na Squad de Adquirência, pelo conhecimento prévio, pude dar suporte e papel junto ao PO deste produto ainda em seu começo com a criação e Discovery de processos e indicadores para realizar ações focadas principalmente no aumento de uso e do engajamento dos clientes. Discovery que englobavam desde quais ações conseguíamos realizar até quais públicos seriam.

Campinas - SP - Brazil

-Implementation of the GASS Method (Gastronomy Smart System)Method that aims healthy growth of companies in the gastronomic sector through people management, stock, financial, and indicators as BF Cost, NPS (customer satisfaction), Average Ticket, income, which allows to establish action plans to achieve goals and change the company's culture.

Campinas - SP - Brazil

São Paulo - Brazil

- Responsible for generating customer satisfaction and loyalty numbers using the Net Promoter Score (NPS) model- Studies of customer behavior in relation to satisfaction, based on new projects and implemented products.- Action plans to improve customer satisfaction and journey through analysis of customer comments.- Reactive calls to customers to better.

São Paulo - Brazil

- Increased efficiency in manual processes through automation resulting in a decrease from 3 days to 1 day to solve customer complaint;- Management of complaint indicators, compensation and results of products and services offered by Rede;- Resolution of critical cases (ombudsman and BACEN), and complaints about productsand services

Vinhedo - SP - Brazil

- Responsible for the implementation of a worldwide tool in which the sharing of raw materials and recipes specifications between the company's factories was done, to standardize their products as much as possible.- Development of processes for new products, reporting risk reports and analyzes to the company's corporate group.- Management of improvements.

Paulínia - SP, BR

-Development of the industrial process of manufacturing a product for fleas and ticks that did not exist on the world market at the time, today Nexgard is the flagship and owner of the largest market share for this type of product.- Technical responsible for the formulation and weighing of factory.- Responsible for engagement between the teams in the other.

-Transition through various sectors of the company, from warehouse, formulation, production line, to product packaging;- Development of new products such as Nexgard. - Optimization of processes such as weighing raw materials and formulations.

Bachelor Degree, Food Engineering

Activities and Societies: Participation in championships in diffenrent sports.

Chemistry Technician, Chemistry

Activities and Societies: Campeonato de Vôlei Syngenta