Veiko Laur Email & Phone Number

* Solve customers' incidents regarding internet bank & mobile application* Provide data to different information requests (i.e. fraud cases etc)* Investigate different logs (i.e. internet bank, mobile app, notification center, swedbank gateway etc)* Investigate bugs and errors related to the supported services, consult with different counterparties such as other application administrators, software engineers, service managers, business analysts etc* Provide insight regarding… Show more * Solve customers' incidents regarding internet bank & mobile application* Provide data to different information requests (i.e. fraud cases etc)* Investigate different logs (i.e. internet bank, mobile app, notification center, swedbank gateway etc)* Investigate bugs and errors related to the supported services, consult with different counterparties such as other application administrators, software engineers, service managers, business analysts etc* Provide insight regarding incidents and assist different counterparties such as other application administrators, software engineers, service managers, business analysts etc* Use PL/SQL (object privileges) to work with databases in Oracle SQL Developer* Provide information and consultation regarding the supported services to Swedbank employees that deal with clients directly. Show less

Estonia

Providing 1st and 2nd level IT support and mainly 1.5 level support of Exchange and SharePoint for internal employees inside Swedbank organization. Support for approximately 20000 employees.* Support employees with software and hardware questions* Fixing issues on Windows OS computers remotely (i.e. SCCM, PowerShell)* Identifying and resolving issues for MS Office programs* 1st/2nd level of support for many Swedbank internal programs* Provide 1st level support regarding… Show more Providing 1st and 2nd level IT support and mainly 1.5 level support of Exchange and SharePoint for internal employees inside Swedbank organization. Support for approximately 20000 employees.* Support employees with software and hardware questions* Fixing issues on Windows OS computers remotely (i.e. SCCM, PowerShell)* Identifying and resolving issues for MS Office programs* 1st/2nd level of support for many Swedbank internal programs* Provide 1st level support regarding work phone's configuration profiles (Exchange ActiveSync) and Microsoft Intune* Identifying bugs on Swedbank internal programs and reporting errors to responsible service team-------------------------------------------* Access rights management for exchange resources (i.e. shared mailbox, distribution group)* Configuration for exchange resources (i.e. attribute changes, SMTP)* Consultation regarding Exchange to 1st level support.* Use-case consultation regarding work phone's configuration profiles and Microsoft Intune from Exchange side.* Identifying and resolving issues related to Exchange and SharePoint (i.e. Errors with outgoing/incoming emails, external traffic, resources, items on pages, 'How to?' questions)-------------------------------------------Senior Specialist level support to colleagues.* Team management (i.e. manager replacement, conducting meetings, project management and participation, work schedule management)* Training and mentoring of new employees* Creation of work documentation about different problems (i.e. solutions, overall information, know-how)* Providing input for knowledge articles regarding Exchange/Outlook & SharePoint* Providing consultation and problem solving regarding third party vendors Show less