Vela Tecassala Email & Phone Number

Swords

Dublin 2

Support charities and community groups to recruit and manage volunteers. Tasks include:*Following up with with organisations on volunteer referrals, by emails or phone, checking if applicants have started volunteering with them.*Assist organisations with their request relating to volunteer opportunities in a timely manner.*Using Salesforce CRM database system to update information relating to volunteer opportunities being advertised and organisation details.*Actively contribute to ongoing quality improvement, helping to identify and implement ways to improve service.*Liaising with Volunteer Centre staff and contributing to team projects.

Ireland

Tasks include:• Picking customers products from the shop floor and get them ready for home delivery.• Charging customer’s orders.• Team leader duty on Sunday's.• Follow up on customers for substitution of products, payment or other issues.Skills and qualities:• Customer Service.• Time management.• Problem Solving• Interpersonal.• Flexible to do different tasks.• Ability to get on well with people and work as part of a team.

Ireland

•Required to work to the direction of the Operations Manager on inbound programmes undertaken by ICT Europe on behalf of their client Lloyds TSB.•Here I worked as a Tele service representative for Lloyds TSB, receiving in-bound calls from client who called to activate credit card.•Other areas: propose clients to buy insurance, payment protection, balance transfers.Skills and qualities:•Good telephone manner.•Sales skills.•Confidence in giving advice and information.•Ability to follow procedures correctly.

Ireland

Here I was contracted under Adecco Recruitment, working for Sonopress in Balbriggan and Swords. My tasks consisted of:*Labeling CD/DVD's.*Packing CD/DVD's in the box. *Assisting the machine operator.

Master Of Science (Msc), Management

Skills developed throughout the course: • I have developed strong self-motivation, research project and analytical skills, presentation.

Certificate In Customs Clearance Procedures, Level 6

CILT Skillnet Customs course

Bachelor Of Arts (Honours), Technology Management, H2:1

Modules: Change Management, Business & Network Security, Information System Management, Project Management, Strategic Management, Business.

Bachelor Of Arts (Ordinary), Management Of Technology In Business

Leaving Certificate