Involved in managing projects and operations for current contractors, as well as managing and overseeing the development of our online platforms.

Helped the company improve workflows to make specimen processing faster and more efficient. Helped improve the company's overall accuracy with patient reports. Designed and developed the company website to help improve online visibility and client functionality.

Assisted a number of companies in the design and development of websites and online presence to make them available to the public.

Provided assistance and solutions for the assigned clients. Troubleshooting clients through the process of using the client's app and website.

Assisted customers in setting up their devices and answered questions on how to use them and be more productive with their devices. Was also able to achieve an average of 110% of sales goals for two consecutive months while increasing the frequency of visits of our Spanish-speaking customers by 30% in our kiosk.