Ralph Hall Email & Phone Number

Vancouver, Wa, Us

With 20 years experience with implementations, data management, and client relations, I help organizations organize and improve business processes, client and tools implementation, and data management.

Vancouver, Wa, Us

• Successfully lead team responsible for new client implementation, EDI (including all ETL job coding), data vendor and letter vendor management and interfacing, system rules configuration, credit reporting, workflows, robotic process automation, client reporting, internal data analytics, and data cleanliness. Excellent track record of strong client relationships, exceptional onboarding experiences, and high quality product.• Lead team effort to integrate data of three newly purchased organizations.• Manage a variety of tools including: MySQL via HeidiSQL (data analysis, stored procedures, data fixes), RoboDX (ETL tool), WinSCP (file transport), ARTrail (core software), Kleopatra (decryption), Camtasia, Confluence, Excel, Jasper Report Studio, UiPath (robotic process automation), SysAid (ticketing), Paycom, and others. • Efficiently anticipate and respond to high-impact, frequent regulation changes requiring solutions beyond our existing technologies, devoting constant attention to legislative action to ensure a 100% successful response to all regulatory changes without incident.• Initiated and implemented use of robotic process automation (RPA) to significantly enhance organizational capacities.• Led transformation of poorly performing area into a centralized effort effectively executed by a knowledgeable, adaptive, and responsive team.• Led the rapid implementation of an internal print shop.• Created a significant library of practical training and institutional knowledge sharing via video, written documentation, Q&A database, and technical "community of practice," resulting in dramatic increase in accessibility to training content for the technical team.

Vancouver, Wa, Us

• Hired an amazing team and worked together with them to put the company EDI processes back on solid footing. This included the following accomplishments as a team: • Worked through a very complicated system implementation • Stabilized daily file processing and gave visibility to "black box" processes • Created documentation structure and process consistencies

Rexburg, Idaho, Us

• Instructor for Business 100 (Introduction to Business - 7 semesters)• Instructor for Business 380 (International Business - 5 semesters)• On-line faculty lead for Business 380 - work with online colleagues and on-campus course lead to improve course, trained five new online instructors• Teaching Group Leader - supervised 9 other faculty members• Instructor for Business 321 (Organizational Behavior - 1 semester)

Portland, Oregon, Us

Columbia Sportswear is the producer of world's most awesome outdoor gear! • Provided Tier II support for Manhattan Associates, sorting automation, and other software used in distribution center. Resulted in new, more efficient, accurate tools for warehouse staff.• Analyzed fix requests, helped design best remedy, communicated enhancement requests to developers, built and executed test scripts for solutions.• Tested and handed off enhancements and trained super-users in new changes.• Improved project management and other processes in Global Distribution Center IS team. • Led warehouse technology implementation of new drop-ship program.• Acted as bridge between developers and warehouse operations.

Brentwood, Tennessee, Us

CarePayment is a financial services company that improves access to healthcare by offering affordable options for managing medical expenses. Specifically, CarePayment provides zero-percent interest financing for the self-pay portion of healthcare.• As technical lead for client implementations, worked with clients to coordinate business and technical processes to ensure the technology supported the business needs, not vice versa.• Provided the required technical support and training.

Vancouver, Wa, Us

Columbia Ultimate was a leader in Collections and A/R Software. They have since been purchased by Ontario/Finvi.• Led software implementation projects nationwide. Role included business analysis, system training, configuration training and support, and consulting. Clients were collection agencies, financial services companies, and healthcare organizations, ranging from JP Morgan Chase, Lexington Medical Center, and Providence Health Systems, to small 20+ employee shops.• Consulted with executives, mid-level managers, supervisors, and front-line staff to identify and document business requirements, train in use of software, assist with configuration, and coach through the implementation process to find elegant solutions to complex business challenges.

Mba, Operations And Logistics

Post-Baccalaureate Certificate, Distance Education

Ba, Russian. European Studies. Minors In Economics And Scandinavian Studies