Responsible for accurately investigate customer’s requests regarding billing, service, and inquiry on his or her account. Remarking customers account to reflect what was spoken and advised. Process billing calls; investigate meter read and other requests relating to billing accuracy or payment. Process and schedule customer move-ins, adds and transfers. Multi-task while effectively focusing on priority issue. Expedite all pertinent information to resolve any pending issues or concerns including, but not limited to compliments, complements, complaints, connects, disconnects, billing inquiries, adjustments, meter reading.

Assisted the Fire and EMS Human Resources Manager in coordinating and monitoring progress and completion of HR programs and projects. Researched policies and procedures to ensure accurate disciplinary actions were taken. Created Standard Operating Procedures under the policy and procedures for disciplinary criteria, coordinated both the annual Firemen's Promotion Ceremony and the Heroic Awards Ceremony. Served as the clearinghouse for the Fire and EMS Department policies and procedures to include; developing, editing and maintaining policies and procedures. Assisted with the coordination of employee relations issues by processing final disciplinary documents based on recommendations. Coordinate Employees Development Program for firefighter and civilians in department.Scheduled and advertised events to recruit potential firefighters. Participated in the hiring process by ensuring all applications met minimum standards, assisted in both the physical and written examination for the recruits. Preformed the personal and business reference checks for each recruit.

Experienced project manager. Responsible for reviewing and approving of a wide variety of residential building permits that involves considerable knowledge of past and current ordinances and zoning cases in a timely manner. Resolve permit issues from applicants. Perform occupancy inspections for residential uses. Manage and review of various residential plats for clients who want to modify their land boundaries and permanent structures. Accomplishments:*In the last 75 years of Chesterfield’s Planning Departments history in Chesterfield, only the third person to become a planner without an Urban Planning, Architectural or Engineering Degree. *Review an average of 200 building permits per month for construction of residential homes, decks, sheds; of those 200; 10 permits need corrections by applicant and releasing others, thru good customer service by following up with customers and customers submitting the necessary paper work.*Monthly review time for building permits decreased from four days to 1.5 days by executing more building permits per day and providing good customer service and options when discussing layout of plat plan. *Occupancy inspections decreased from three days to one day allowing builders and potential homeowner to close.*Recognized by supervisors and upper-level management as an unparalleled team member; four of six years competing at the highest level as our departments employee of the year nominee.

Payroll Liaison. Responsible for tracking payroll for 50 full time and part-time employees. Process payroll time reporting audits, leave, and special pay. Responsible for scheduling all staff and applicant meetings and creating preliminary meeting files for the 12 member plans review team. Compiled necessary documents to ensure staff and client had all pertinent information to make a decision regarding proposal. Created Standard Operating Procedures for both Residential and Non-commercial applications.Accomplishments: •Maintain and update GIS section with current and correct data for lots or parcels•Provide Administrative section with departmental inquiries by coordinating public notice posting with Planning Departments •Update and maintain electronic database used for tracking incoming applications •Develop an effective filing system to track applications•Maintain subdivision filing system using strict guidelines and policies •Create new files for subdivision applications •Finalize data for closed subdivision applications after planning recommendation•Coordinate and schedule subdivision team meeting with developers and staff using electronic calendar organizer

•Responsible for all office duties such as scheduling meetings, maintenance of the internal and external mail systems, filing, faxing, supply inventory•Instructed visitors via telephone and personal contact regarding Planning Commission items on agenda, as well as informational forms needed for various requests •Prepared and maintained official Council letters, memos, agenda, and email distribution lists regarding Planning Commission Meetings and Land Use Applications•Maintained logbooks for incoming work for the Land Use Staff•Transcribed and maintained official meeting minutes for Planning Commission •Coordinated Board of Zoning Appeals with meetings •Coordinated and processed bi-annual evaluation performance for planners and GIS technician

•Investigated customer’s requests regarding billing, services and inquiries providing the necessary notation pertaining to the individual account •Oversaw Department of Public Utilities routine day to day activities•Arranged customer payments in accordance to guidelines, provisions and procedures as well as calculated customers budget amount on a daily basis •Expedited all pertinent information to resolve any pending immediate issues •Opened and closed customer water and gas accounts•Dispatched emergency calls to the necessary departments for issues related to gas or water