-Handling hoth outbound and inbound calls ,requestimg and clarifying missing data that could help in claim finalizing.-Working with emails, fax and call KPIS in answering to customers about their medical coverage.-Educating customers on their medical benefits/coverage and limits.-Resolving through investigation of customers complaints to customers satisfaction.-Working with other departments i.e claims ,payment and eligibility to quickly solve customers needs

• Managing inbound and outbound calls • Offering customer care services • Debt collection • Following various communication scripts when speaking to a client • Customer engagement • Building sustainable customer relationships • Building product knowledge and improving performance and hit goals • Respond to customer inquiries • Providing personalized customer service by responding to needs of the clients • Manage and update customer databases with the status of each customer

• Research your target market and competitors • Conduct regular market research and make the appropriate changes to the marketing plan. • Using data and research to help drive sales strategy and reach sales goals • Occassionally lay out handouts for marketing issues