Responsible for store operations and successful sales growthManaged/coached staff to reach maximum sales potentialResponsible for product education & trainingAchieved monthly sales goals regularlySuccessfully recruited, interviewed, and hired employeesCompleted daily, weekly, and monthly paperworkRan payroll weekly & completed semi-annual inventoryParticipated in weekly district conference callsPersonally listed as a top sales guide multiple times in regional reports Maintained excellent customer service skills and product knowledge

Provided excellent customer service in person and on the phone Used problem solving techniques to assist our customers and maintain positive rapportDispatched drivers & organized timely deliveries & pickups Proficient in various computer programs (i.e. Rentalman, Microsoft Outlook & Word)Completed daily & weekly reports in a timely manner Maintained employee safety files & customer contracts dailyOrganized and researched materials to conduct daily safety meetings for the branchFirst Aid, CPR, and OSHA certified while employedIVES equipment certification trainerInvolved in quarterly conference calls with safety officers within the region to represent my district & report on events or concerns

Excellent customer service and product knowledgeAssisted customers with coordinating themes & color schemes for eventsResponsible for changing the table displays in the showroom each month, as well as maintaining its appearance daily

Maintained excellent customer service and product knowledgeAttended trainings concerning key conversations between management and staffAssisted with interviewing applicants and played a key role in new hire training

Responsibilities included traveling to 15 Cingular stores in the San Francisco Bay areaTrained employees on new Motorola products and sales strategies for the holiday season

Certified Conflict Mediator for Santa Clara CountyCompleted forty hours of trainingDeveloped & presented my own 2 hour workshop on "Basic Conflict Management Skills" for SJSU students, and also assisted with the presentation of other student's workshops

Corrected student's speech modules and assisted with research & term papers